Company Description
The Award-Winning Greater Manchester Chamber of Commerce provides first-class business support
to a diverse Membership of companies from all sectors. Greater Manchester Chamber of Commerce
is the UK’s largest Chamber of Commerce working with over 3,500 business members accounting for
over a third of the Greater Manchester workforce.
Role Description
In this role, you will be a key member of a high-performing team responsible for engaging with
businesses of all sizes across Greater Manchester. You will use your strong communication and
relationship-building skills to provide strategic guidance and tailored support, enabling organisations
to fully leverage the value of their Chamber of Commerce membership.
While the role has a strong focus on proactive telephone engagement, you will also lead face-to-face
meetings with senior stakeholders and represent the Chamber at a wide range of high-profile events.
You will play a key role in expanding the Chamber’s network, building long-term relationships, and
identifying opportunities to onboard new member organisations.
The Chamber places a strong emphasis on employee wellbeing and work-life balance and operates a
4-day working week
Main duties and responsibilities
- Engaging effectively with businesses of all size and sector by phone, email and face to face interactions, building strong and lasting relationships.
- Using a consultative approach to understand the needs and proactively align relevant GMCC services, opportunities, and support to help them achieve their business objectives.
- Raise awareness and drive utilisation of the full range of membership benefits, ensuring members maximise the value of their membership.
- Proactively manage a portfolio of members, developing relationships to drive engagement, satisfaction and retention.
- Monitor member engagement levels and proactively identify at-risk members, taking action to re-engage and improve retention outcomes.
- Identify and create referrals to both in-house and external Membership Services, ensuring members are connected to the most relevant support.
- Attending networking events (both as a delegate and host), growing the GMCC network and positively representing the Chamber at all times.
- Work collaboratively with the wider Chamber team to deliver a joined-up, high-quality member experience.
- Deliver a high standard of customer service to both members and non-members, acting as a key ambassador for GMCC.
- Identifying opportunities and upselling sponsorship, commercial opportunities and strategic partnerships where appropriate.
- Gather member feedback, business challenges, and insights, feeding this back into the organisation to inform service delivery, events, and policy activity.
- Maintain accurate and up-to-date member records within the CRM system.
Knowledge, skills and experience
- Ability to communicate effectively with stakeholders at all levels, both internally and externally.
- Strong relationship-building skills, with confidence in developing accounts and identifying opportunities to upsell services.
- Commercial awareness and a results-driven mindset, with experience of working to targets and KPIs.
- Experience working in an account management or customer service role (desirable).
- Confident using CRM systems with the ability to accurately record and utilise data.
- Ability to analyse member engagement and identify opportunities, trends, and potential risks.
- Highly organised with strong administrative and time management skills, and the ability to prioritise workload effectively.
- A proactive and self-motivated approach to managing a portfolio of members.
- Strong telephone manner and confidence in face-to-face networking environments.
- Commitment to delivering high levels of customer service and member satisfaction.
- Professional attitude with a flexible approach to work.
- Ability to handle sensitive and confidential information with discretion
The Greater Manchester Chamber of Commerce is a committed Equal Opportunities Employer. A
copy of our policy can be requested from the HR Department.
www.gmchamber.co.uk