Who we are:
Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse – and our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years.
With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, and countries such as, Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future.
If you’re looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive.
We are looking for:
A Customer Service-Focused, Key Account Operator based in our Manchester branch, where you'll be at the forefront of building, managing, and nurturing the relationship with one of our most valued clients. This role is all about delivering excellence, you'll oversee the day-to-day operations of our Key Account customers, ensuring they receive top-tier customer service.
What can we offer in return?
- Up to £29,773 per annum depending on experience!
- Generous Time Off: Benefit from 25 days of annual leave
- Family Leave: Benefit from maternity & paternity leave
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Earn up to £500 by referring a friend to join our team.
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
What you will be doing as a Customer Service Operator:
- You will be the first point of contact for all matters related to your Key Account customers, ensuring they always feel supported and valued.
- Partner with key internal stakeholders to swiftly obtain and relay delivery status updates, keeping your Key Account customers informed and reassured.
- Provide timely and relevant updates to your Key Account customers through face-to-face meetings, phone calls, and emails, building strong relationships and trust.
- Escalate any additional charges to your line manager before discussing them with customers, ensuring a smooth and transparent process.
- Ensure all information for quote preparation and consignment processing is fully compliant with HMRC customs regulations, keeping everything on track and above board.
- Provide a variety of customised quotes to meet your customers’ evolving needs, helping them succeed while winning business for the company.
- Verify that commodity codes and invoices are accurate and processed for dispatch, ensuring a seamless and error-free operation.
- Quickly escalate and resolve any problematic issues, ensuring they are addressed efficiently and effectively.
Our Ideal Person:
- A deep commitment to ensuring customers feel supported and valued, always putting their needs first
- Exceptional customer service skills
- Excellent verbal and written communication skills for providing timely, clear, and relevant updates to customers and stakeholders.
- The ability to build and maintain strong, trust-based relationships with Key Account customers.
- Organisational abilities to manage the entire customer service cycle efficiently and ability to solve problems quickly
- Understanding of HMRC customs regulations and compliance requirements would be desirable.
- Efficiently manage time to handle multiple tasks and meet deadlines without compromising quality.
- Familiarity with customer service databases
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that all offers will be subject to satisfactory pre employment checks.