One of our Digital Agency clients are looking for a Paywall & Sales Operations Lead to join their team due to expansion.
The Role
This is a hands-on operations role at the centre of their Paywall & Sales division.
You will be responsible for executing and driving performance across their creators’ subscription
platforms, ensuring that operational systems, team output, and monetisation strategies are working effectively.
This role suits someone who is organised, commercially aware, detail-focused, and confident managing people and processes.
Your responsibilities will include:
- Owning and driving operational execution across assigned creators
- Managing day-to-day operations within the Paywall & Sales function
- Identifying and implementing opportunities to improve revenue performance
- Maintaining and enforcing operational standards and processes
- Compiling, analysing, and interpreting performance data
- Managing and coordinating a remote Philippines-based operations team
Core Responsibilities
1. Creator Operations & Revenue Execution
You will be responsible for driving measurable performance improvements across your assigned
creators.
This includes:
- Leading operational onboarding for new creators
- Defining creator positioning and pricing strategy
- Managing subscription pricing, renewal pricing and optimisation
- Shaping script structure, pricing flow and monetisation mechanics (content writing is handled
separately)
- Overseeing content strategy and paywall brand positioning
- Reviewing monthly performance (sales, RPV, churn, conversion etc.)
- Identifying performance issues and proposing solutions
- Taking accountability for creator churn and revenue growth
You will speak with creators regularly (daily/weekly), leading communication across all non-sales
related matters.
2. Team Management (Execution-Focused)
You will directly manage their Philippines-based:
- Content schedulers
- Content uploader
- Editor
- SQA team members
Your responsibilities:
- Oversee daily execution and output quality
- Enforce systems and processes
- Ensure instructions from creators and management are tracked and actioned
- Coordinate with the Paywall & Sales Team Lead
- Maintain operational standards
- Lead hiring for the Distro & Editing team
- Suggest terminations where necessary
- Improve recruitment processes
- Ensure performance standards are maintained
3. Data & Reporting
You are responsible for compiling and interpreting performance data.
- Track and monitor key creator and team metrics
- Identify trends, problems, opportunities
- Prepare structured weekly performance summaries
- Flag issues early with proposed solutions
- Ensure senior management always has up-to-date operational visibility
4. Systems & Operational Discipline
- Operate and enforce internal tracking systems
- Ensure team members are inputting correct data
- Improve small process inefficiencies
- Propose larger system changes for approval
- Maintain consistency across creators
- You will have limited budget authority, with oversight from the Head of Paywall & Sales.
Ideal profile:
- Naturally organised and disciplined
- Commercially aware and performance-oriented
- Confident
- Comfortable managing remote teams
- Strong communicator (especially under pressure)
- Solutions-focused
- Comfortable with direct feedback
For more information contact Nick on nick@greatjobsuk.com