Client Account Manager
Location: Outskirts of Eastleigh
Salary: To c£28-40,000 per annum
Our client is a global leader in their industry, renowned for delivering exceptional service and maintaining an outstanding reputation. They are seeking a Client Account Manager to join their dynamic and expanding team. This is an excellent opportunity to become part of a forward-thinking organisation that prides itself on providing bespoke solutions to clients within the luxury sector.
With long-standing relationships and a reputation as the preferred supplier in their field, the company offers:
- Comprehensive training and development
- A collaborative, friendly team environment
- Free on-site parking and a beautiful working setting
- Office-based role with hybrid flexibility once fully trained
This position is ideal for a professional with a strong customer service background who thrives on responsibility, problem-solving, and building trusted client relationships.
Key Responsibilities:
As the primary point of contact for your clients, you will:
- Act as a dedicated liaison, managing requests and resolving issues promptly and professionally
- Handle incoming enquiries efficiently, ensuring exceptional service standards
- Keep clients informed and compliant with updates and relevant information
- Maintain accurate client records and data integrity
- Coordinate internally to resolve issues and ensure timely outcomes
- Build strong, long-term relationships through reliability, consistency, and clear communication
- Proactively identify potential challenges and escalate where necessary
Skills & Experience Required:
- Excellent verbal and written communication skills
- Proven experience in customer service, client account management, or relationship management
- Passion for delivering outstanding client service
- Confidence in managing professional client relationships and expectations
- Highly organised with exceptional attention to detail
- Strong problem-solving skills and a proactive mindset
- Ability to multitask and work collaboratively within a team
- Professional presentation and a positive, ‘can-do’ attitude
- Competent IT skills, including MS Office
- Full UK driving licence and own transport (due to location)
If you are enthusiastic about providing exceptional service and have the skills and experience outlined above, we would love to hear from you.