Front Office Agent - Newport

Department: Front Office
Contract: Permanent
Pay: £12.72 per hour + fantastic benefits
Hours: 37.5 per week, across 5 days
Location: Newport, NP18 2LX
Reference: Req5410

Be the Heart of Our Hotel!
Step into the story at Coldra Court Hotel and become one of our legendary Hospitality Heroes! As a Front Office Agent, you’ll be the friendly face and warm welcome that sets the tone for every guest’s stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment.
What Makes You Our Next Hero?
You’re calm, professional, and always ready with a smile—no matter how busy it gets.
You’re passionate about creating memorable guest experiences, from check-in to check-out.
You juggle tasks with ease, keeping the front desk running smoothly and guests happy.
You shine in a fast-paced, guest-focused environment and love being part of a team.
What You’ll Do:
Greet every guest with warmth and genuine hospitality, making them feel right at home.
Manage check-ins, check-outs, and group arrivals with efficiency and flair.
Share your knowledge of The Celtic Collection to help guests make the most of their stay.
Leave a lasting impression - every guest, every time.
Why Join Us?
As a valued member of our team, you’ll enjoy:
Career development from day one—grow your skills and your future.
Exclusive discounts on dining, stays, and leisure membership.
Free virtual GP appointments and a 24/7 wellbeing helpline.
NEST pension scheme and staff social club.
Regular appreciation events and monthly/year-end awards.

Grow With The Celtic Collection
Here, you’ll be able to say:
“I’m equipped, trained, and supported to do my best work.”
“I’m proud to be part of The Celtic Collection and recommend it to others.”
“I work in a friendly, inclusive, and positive environment.”
“I’m encouraged to learn, develop, and share my ideas.”
“I’m recognised and valued for what I do, every day.”

RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.