To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all internal and external customer/patients, with the key aim of providing excellence, patient care and satisfaction.
Endoscopy and OT Listing
- Ensure that the Operating Theatre and Endoscopy Centre Lists are arranged accordingly and efficiently.
- Reminder calls and confirmation of procedural appointments with patient for all surgical areas
- Ensure that the daily scheduling of the various procedures is done in a timely and organized manner.
- Able to provide financial counselling & Bowel Preparation instructions for Direct Access Patients
- Provide adequate information to patient with regards to their scheduled operation
Contact Centre Responsibilities
- Assist in providing solutions and advice on enquiries for patients.
- Provide adequate information to patient with regards to their scheduled operation
Administrative Responsibilities
- Assist in providing solutions and advice on enquiries for patients.
- Work with other department stakeholders to ensure that the patient has a smooth journey with Alexandra Hospital for their procedure.
- Upkeep Surgical Call Centre’s readiness on downtime policies, with resources for downtime available in the clinic.
- Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executives.
- Support supervisor in daily tasks, review and streamlining of work processes.
Qualification Required and Area of Discipline
- Candidate must possess at least “A” Levels/Diploma
- Proficient in computer skills
- Team player with good communication and interpersonal skills
- Able to multitask and work in a fast-paced environment.
- Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.
- When required, candidates should be comfortable with shift work.
- This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.
If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.
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