Location: Home Based, covering Bournemouth, Southampton, Botley and Gosport.
Salary: A GBP 35,665 per annum.
Vacancy Type: Full Time.
We're looking for an inspiring and valuesAEUR'led Retirement Living Regional Manager to lead the delivery of highAEUR'quality, customerAEUR'centred retirement living services across a defined locality.
In this key leadership role, you’ll manage and motivate a team of customerAEUR'facing colleagues to ensure our customers feel engaged, valued, and supported to live their best lives. You’ll champion excellent service delivery, compliance, value for money, and continuous improvement : always guided by our customer promise: If it matters to our customers, it matters to us.
You’ll also play a vital role in building strong partnerships within local communities, ensuring our retirement living services remain vibrant, inclusive, safe, and sustainable.
What you’ll be doing
- Lead, inspire and develop teams, fostering a highAEUR'performance and customerAEUR'focused culture
- Set clear objectives and take accountability for team performance, outcomes, and KPIs
- Oversee a geographically defined portfolio of retirement living services, ensuring high standards of housing management, compliance, and statutory requirements
- Use data and insight to identify opportunities for service improvement and inclusive community development
- Ensure service charges are transparent, fully recoverable, and compliant with regulations
- Champion health and safety, safeguarding, risk management, and business continuity planning
- Work collaboratively with internal colleagues and a wide range of external partners, including statutory services and community organisations
- Support innovative service design, coAEUR'production with customers, and the effective use of technology
What we’re looking for
You’ll Bring
- Experience working in a similar housing, care, wellbeing, or communityAEUR'based environment
- Proven experience managing and developing teams, including performance management
- A strong track record of delivering against KPIs and driving continuous improvement
- Knowledge of safeguarding, relevant legislation, and best practice relating to older people
- Strong leadership, communication, and stakeholder management skills
- An analytical and creative approach to problemAEUR'solving
- A commitment to equality, diversity, inclusion, and coAEUR'produced services
- Knowledge of health and safety requirements and good practice
- The ability to manage multiple priorities and projects
- Confidence in producing clear reports and communicating recommendations
- Flexibility to work across the locality
Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document.
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