Senior Lettings Manager – Property Management Company
Job reference: J-6759
Employment type: Permanent
Job nature: Full time
Location: Stamford Hill
Sector: Property
Applications accepted: on a rolling basis
Job Overview
A fast paced, office-based role to ensure the smooth running of the management of a designated portfolio (up to 125 properties) from A-Z with some ad hoc duties as required.
Key Responsibilities
- Maintenance issues and liaising with contractors.
- Invoices: checking and approving.
- Bills and utilities.
- Tenant complaints and courtesy call to tenants when required, e.g. after Sec 13 has been served.
- Tenant move and check out (including deposit deductions, etc.).
- Quotes and supervision of larger works.
- Credit control (chasing rent arrears, liaising with solicitors if necessary).
- Assisting with taking on new portfolios.
- Checking-in on Saturday evening and evenings after festivals.
- Being available for the rare out-of-hour emergency.
- Being thick‑skinned to handle the occasional upset/angry tenants.
- Ensuring all urgent things are dealt with before leaving office (occasionally, this means staying overtime).
- Role is nearly completely computer based and needs the team to work from the office (contractors coming to collect keys, liaising with other team members, etc.).
Person Specification
- IT Literacy: Ability to quickly learn bespoke Property Management Software (PropTech).
- High-Level Organisation: Managing a portfolio means juggling dozens of moving parts at once; being dependable here means never letting anything slip.
- Attention to Detail: A spelling mistake can invalidate a contract.
- Excellent time Management and Hardworking: Balancing scheduled viewings with the flexibility to take care of emergency maintenance calls that pop up without warning.
- Problem Solving and Initiative: Being resourceful when a boiler breaks on a Bank Holiday or a contractor fails to show up.
- Customer Service Excellence: Treating tenants as customers while protecting the landlord’s investment.
- Conflict Resolution: The ability to remain calm and professional while mediating disputes between tenants and landlords (e.g., over repairs or deposit deductions).
- Negotiation Skills: Finding a middle ground on rent increases or repair costs that keeps both parties satisfied.
- Basic Building Knowledge: A general understanding of how a house works (e.g., recognizing the difference between rising damp and condensation) to better instruct contractors.
- Administrative Experience: A proven track record of maintaining accurate digital and paper records, which proves your reliability to an employer.
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