About Wigmore Trading
Wigmore Trading is a fast-growing trading and distribution company with a strong presence in global markets. We specialize in sourcing, importing, and exporting a diverse range of products across Africa, the UK, and beyond. As we expand our eCommerce operations, we are seeking an experienced and results-driven eCommerce Marketplace Manager to lead and scale our online sales across major marketplaces such as Amazon, eBay, Alibaba, and Shopify.
Role Overview
As our eCommerce Marketplace Manager, you will be responsible for setting up, optimizing, and managing multiple online sales channels to maximize revenue and brand presence. This is a high-impact role requiring strong technical expertise in eCommerce platforms, a data-driven approach to sales growth, and an entrepreneurial mindset to drive results.
Key Responsibilities
Marketplace Account Setup & Management
- Establish and manage seller accounts on Amazon, eBay, Alibaba, Shopify, and other eCommerce platforms.
- Ensure compliance with marketplace policies and maintain account health and seller ratings.
- Troubleshoot and resolve account issues, policy violations, and disputes.
Product Listings & Optimization
- Create, upload, and optimize product listings with SEO-friendly titles, descriptions, and high-quality images.
- Conduct keyword research to improve product visibility and conversion rates.
- A/B test product listings, images, and pricing strategies to maximize sales performance.
Sales Strategy & Performance Growth
- Develop and execute data-driven strategies to increase sales and improve profit margins.
- Monitor key marketplace metrics, including traffic, conversion rates, and competitor pricing.
- Implement dynamic pricing and promotions to maintain a competitive edge.
Advertising & Marketing Campaigns
- Manage Amazon PPC, eBay Promoted Listings, and other paid advertising campaigns to boost product rankings.
- Leverage Amazon FBA, eBay Promotions, and Alibaba advertising tools to drive sales growth.
- Plan and execute seasonal promotions, bundle offers, and discounts.
Inventory & Order Management
- Work closely with suppliers and logistics teams to ensure stock availability and prevent shortages.
- Oversee order fulfillment, including dropshipping, warehousing, and delivery timelines.
- Minimize stockouts and overstock through demand forecasting and inventory planning.
Customer Service & Brand Reputation
- Maintain high seller ratings by ensuring excellent customer service and fast response times.
- Monitor and manage customer feedback, reviews, and ratings.
- Implement automated review collection strategies to improve brand credibility.
Key Qualifications & Experience
- Proven experience in managing and scaling online marketplaces (Amazon, eBay, Alibaba, Shopify).
- Hands-on experience with Amazon Seller Central, eBay Seller Hub, and Alibaba storefronts.
- Strong knowledge of SEO, keyword optimization, and conversion rate optimization (CRO).
- Expertise in Amazon PPC, eBay Promoted Listings, and Alibaba advertising.
- Familiarity with dropshipping models, inventory management, and logistics coordination.
- Experience using eCommerce automation tools and analytics platforms such as Helium 10, Jungle Scout, Keepa, or DataHawk.
- Ability to analyze data and market trends to drive online sales growth.
Desirable Skills & Knowledge
- Experience in cross-border trade, international shipping, and customs regulations.
- Familiarity with Shopify, WooCommerce, or Magento for managing direct-to-consumer sales.
- Knowledge of repricing software and multi-channel selling tools.
- Background in handling account suspensions and reinstatements on Amazon/eBay.
Why Join Wigmore Trading?
- Fast-paced, entrepreneurial environment with exciting growth opportunities.
- Competitive salary + performance-based bonuses.
- Flexible working options (remote, hybrid, or in-office).
- Access to industry-leading eCommerce tools and professional development.
- The opportunity to lead and scale a global eCommerce business.
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