Booking Officer

Join our team as a key player in delivering seamless patient journeys across Yeovil and Musgrove Park Hospitals. The Booking Officer will provide efficient and effective administrative and booking support for Yeovil District Hospital, Musgrove Park Hospital, and the wider workforce, based at Wynford House in Yeovil.

In addition, you'd offer reception support to the Outpatients Department at Yeovil District Hospital when required, as directed by the manager, to ensure smooth service delivery.

This role requires flexibility, strong organisational skills, and the ability to carry out a broad range of administrative tasks while working confidently across multiple hospital systems.

Main duties of the job

Deal with day‑to‑day correspondence, provide a booking service to patients and other parties in a friendly and professional manner.

Receive telephone calls, accepting messages on behalf of team members and taking appropriate action where necessary.

Liaise with appropriate personnel in the team to gather and co‑ordinate patient information so this is accessible in a timely manner.

Process referrals and arrange appropriate outpatient appointments.

Participate in team and Trust meetings as requested.

About us

At Somerset NHS Foundation Trust, we are committed to supporting our employees with a range of benefits designed to enhance professional and personal life.

• Flexible working options to help balance work and life
• NHS pension scheme for long‑term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help grow and reach potential
• Access to a Blue Light Card unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS‑specific perks.
• We foster a diverse, skilled, and inclusive workforce and encourage applications from all backgrounds.

Job responsibilities

Please see attached Job Description and Person Specification for further details of duties and responsibilities.

Please note this role is based at Wynford House, Lufton Way, Yeovil with occasional shifts at Yeovil District Hospital covering Outpatient reception.

The shift pattern is Monday - Friday 8.30am - 4.30pm with a 30 minute break.

Qualifications

• 5 GCSEs or equivalent qualifications including English Language Grade A‑C. NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.

Experience

• Proven experience of providing customer‑focussed service.
• Proven experience in an administrative role.
• Proficient IT skills including keyboard skills and experience of Microsoft packages.
• Proven experience of effective communication including with distressed, anxious or angry individuals and ability to escalates when appropriate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

#J-18808-Ljbffr