An exciting opportunity has arisen within the Patient Experience & Engagement Team for a Patient & Public Engagement Facilitator, mostly based at Southern House in Otterbourne, although this post will involve some working from home.
This is a vital role to coordinate patient and public engagement activity across the SCAS footprint to promote the services delivered by SCAS and to proactively seek service users’ feedback, experiences and opinions via a range of communication channels, ensuring they are made to feel comfortable sharing their experiences and have the opportunity to get involved.
Experience of data collection and analysis is desirable, and the successful candidate will be committed to the concept of continuous quality improvement.
Key Responsibilities
- Present as the professional and approachable face of SCAS at patient and public engagement events across the SCAS footprint, attending events that may occur in evenings and/or weekends and requiring flexible working hours.
- Manage attendance to engagement events, travelling regularly for these events and balancing competing priorities independently.
- Coordinate patient and public engagement activity across the SCAS footprint to promote the services delivered by SCAS and proactively seek service users’ feedback, experiences and opinions, ensuring they feel comfortable sharing and have the opportunity to get involved.
- Take a proactive role in the management of the SCAS Patient Council, including recruiting members of the Patient Panel.
- Provide feedback to service users and the public who have engaged with the Trust about their experience, and communicate the improvements and changes made as a result of their involvement and feedback.
- Assist the Head of Patient Experience and the Patient Experience Manager in the effective management of planned patient and public surveys undertaken by the Trust, including analysis and reporting of responses received.
- Use intelligence gathered from public and stakeholder feedback and other sources to develop insights about external perceptions of the Trust, thereby informing engagement work and service delivery models.
Key Competencies / Qualifications
- A professional and calm manner.
- Excellent verbal and written communication skills.
- High level communication skills using a variety of media.
- An adaptable and articulate telephone manner.
- Excellent presentation skills and the ability to convey ideas to others.
- Ability to work in a team environment.
- A flexible and proactive approach to work.
Benefits We Offer
- Full training and a range of courses which you can book locally.
- Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
- Automatic enrolment into the NHS Pension Scheme.
- Access to continual professional development within SCAS and the wider NHS.
- Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
- NHS Discounts in over 200 stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
- Ability to join our staff networking groups (as a member, ally or just for interest).
Corporate Induction
All new starters must attend our Corporate Induction in person. This is held over one and a half days at our educational centres based in Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
Depending on your role, additional training may be required following on from your corporate induction.
This advert closes on Tuesday 28 Apr 2026.
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