Senior Administrator | Hertfordshire Community NHS Trust

Responsibilities

• Provide a comprehensive, professional, and confidential administrative and secretarial service to the MHST using organisational ability in terms of administrative systems and demonstrating a high level of initiative and motivation.
• Work in a managed rather than supervised environment, responsible for managing and prioritising own workload.
• Work effectively across the MHST, maintaining good communication and information sharing.
• Organise and coordinate meetings for members of the team including liaising with other departments alongside other members of the Administration team.
• Liaise closely with the Service Leads and take appropriate action in their absence, for example giving procedural and non-clinical advice and information to staff and parents including outside agencies and passing matters on.
• Provide effective communication when dealing with the team and outside agencies.
• Participate and contribute to the maintenance, evaluation, and continuing development of the MHST, including the use of SystemOne.
• Answer telephone calls.
• Open and close referrals.
• Arrange appointments.
• Support clinicians in reducing administration tasks.
• Work with the clinical systems database SystemOne and other systems.
• Update and oversee databases.
• Process all referrals to MHST.
• Plan and organise appointments for the team, demonstrating skills of tact, diplomacy and understanding.
• Be the first point of contact when dealing with all enquiries.
• Communicate with other members of staff within the Trust and external agencies.
• Organise assessments, ongoing therapy, reviews, appointments, and meetings.
• Ensure all correspondence and documents are added to SystemOne records and that confidentiality is always maintained.
• Take minutes at meetings as required.
• Liaise with the Development Lead to ensure the smooth running of the service.
• Maintain judgement under pressure and work within agreed deadlines.
• Make appropriate decisions on matters arising and refer relevant matters to the most suitable person.
• Be able to manage constant changes to plans and work without direct supervision and use independent judgement.
• Use own initiative in designing and completing forms for collection of data and the use by professional staff.

Benefits

• Regular appraisal, personal development, planning and opportunities for continuing professional development.
• Opportunities to work closely with a multi-disciplinary team and learn from others.
• 27 days annual leave, 29 if you have worked for the NHS for 5 years and 33 if you have worked for the NHS for 10 years, in addition to 8 days bank holidays, based on full time hours.
• Entitlement to the NHS pension scheme.

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