Post Duties
Automation, AI and Microsoft 365
- Support and enhance JNCC’s Microsoft 365 environment with a strong focus on automation, efficiency and secure service delivery
- Identify, design, build and support Copilot and AI driven automation using Microsoft 365 to improve internal processes and reduce manual effort.
- Work with business areas to understand operational needs and translate them into practical, automated solutions
- Support and develop data governance, classification, retention and information protection using Microsoft Purview, ensuring automated solutions remain compliant by working closely with Data Protection and Information Management specialists.
On Premises Infrastructure and Core Services
- Provide senior second and third line support for on premises infrastructure, including servers, storage, virtualised platforms and core backup and recovery services.
- Manage identity and access services, including Active Directory, group policies, user access controls and related identity services.
- Maintain and support core network services, including DNS, DHCP, VPNs and firewall infrastructure.
Operational Support and Continuous Improvement
- Act as an escalation point for complex incidents, ensuring issues are resolved effectively and root causes are identified.
- Document solutions and technical changes, share knowledge with colleagues, and contribute to improving operational maturity.
- Undertake technical research and maintain up to date knowledge of Microsoft 365, automation and security to support JNCC’s digital strategy and future ways of working.
- Act as a trusted IT partner to business areas, building strong relationships to understand priorities, challenge requirements where needed, and shape technology solutions that support organisational objectives.
Technical Experience (Responsibilities)
To be a successful candidate you will have:
- Experience working with Microsoft Purview or similar data governance and compliance tools
- Experience designing or supporting automation using Copilot, AI agents, Power Platform or low code tools
- Proven experience working as a Senior or advanced second/third line IT Support Analyst
- Strong experience supporting Microsoft 365 in a production environment
- Demonstrable experience translating business requirements into practical technical solutions
- Strong problem‑solving skills with the ability to work independently and collaboratively
- Experience supporting and maintaining on premises infrastructure, including Windows Server and Active Directory
Behaviours
- Changing and Improving
- Communicating and Influencing
- Working Together
- Delivering at Pace
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