Sales Consultant

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.

With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.

Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.

A Career as Unique as You Are

As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. This role is deserving of someone with exceptional sales and customer service beyond the normal retail environment, with a key focus on the luxury sector. Passion should come as standard and creating magical moments will part of your everyday environment.

Our new Argyll Arcade Boutique team assist 37.5 hours per week, 5 days out of 7.

Here is How We Envision Your Role:

• Providing customers with the knowledge they need to choose pieces from our collections and enable them to make an informed purchase, while looking after their best interests.
• Leave customers with the feeling they received the best service.
• Developing in-depth knowledge of our products, the brand and conveying this with pride and enthusiasm to customers.
• Attract new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the jewellery needs of prospective customers.
• Strive to achieve sales targets in line with Boutique figures, being ever mindful of personal targets.
• Communicate to a high standard with colleagues and share any insights or feedback from the sales process.
• Maintaining excellent presentation of the jewellery and showroom.
• Receiving and booking repairs from customers.
• Following up with customers after their purchase for after-care issues and to request reviews.
• Take personal responsibility for stock handling, stock takes and watch/jewellery counts

The Perfect Person We Are Looking For:

• A passion for luxury products including jewellery, diamonds, gemstones and service.
• A proven track record of meeting and exceeding sales targets, while providing an excellent level of customer service.
• Luxury retail sales experience (does not need to be jewellery specific).
• An ability to quickly build trust and rapport with clients and the wider Laings team.
• Commitment to driving client loyalty through exceptional customer service standards and a genuine interest in their needs.
• Able to work both as part of a team and by using your own initiative.

Why Join Us at Laings?

We offer you an attractive package commensurate with experience. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person's professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.

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