Operations Manager
Crowne Plaza Birmingham NEC
The Opportunity
Are you highly motivated and experienced in hotel management? We're looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.
What You'll Do
- Oversee Operations: Manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Lead the Team: Develop and manage department heads and staff to ensure efficient and effective operations.
- Maximize Revenue: Optimize revenue streams and control costs to meet financial goals.
- Ensure Compliance: Adhere to legal requirements and regulations.
- Enhance Guest Experience: Develop and implement strategies to improve guest satisfaction.
- Resolve Issues: Handle guest complaints promptly and ensure resolution.
- Build Relationships: Develop and maintain relationships with key stakeholders, including vendors, suppliers, and community members.
- Shape Policies: Participate in the development and implementation of hotel policies and procedures.
- Manage Crises: Develop and implement crisis management plans and protocols.
Why Join Us
Be part of a team dedicated to delivering exceptional guest experiences and ensuring smooth operations. If you're ready to lead with expertise and make a significant impact, we want to hear from you!
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Proven experience as a hotel operations manager or in a similar role
- Strong leadership and management skills with the ability to motivate and develop staff
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders
- Strong financial management skills with the ability to maximize revenue and control costs
- Strong knowledge of hotel operations and industry trends
- Strong problem-solving skills and ability to make decisions in a fast-paced environment
If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.
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