Care Group A (PACE Care Group – Perioperative, Anaesthetics, Critical and Elective) is recruiting an Operations Manager for its Sterile Services Department. The role supports delivery of operational performance, continuous quality improvement, and partners with Sterile Services across Norfolk & Waveney University Hospitals Group.
As Operations Manager for Sterile Services, you will lead day‑to‑day operational management of the Trust’s Central Sterile Services Department, ensuring safe, effective and compliant decontamination of medical devices in line with national standards and regulatory requirements. The position involves responsibility for service performance, quality assurance, risk management, audit processes, and full equipment traceability. You will work closely with clinical teams, Infection Prevention & Control, Microbiology, Procurement and external partners to advise on decontamination processes and support service development across the Trust.
- To be responsible for the provision of high standards of service to the service user from the Decontamination Services Department in line with Trust policy and service level agreements.
- To be responsible for delivering any existing external contracts and supporting development of other external income opportunities.
- To maintain and develop effective quality control procedures within Decontamination Services to ISO 13485:2016 and Medical Devices Regulations (MDR).
- To input into and review the Trust Decontamination Policy in conjunction with the Consultant Microbiologist, Infection Prevention & Control Senior Team and other professionals, and report as required to the NNUH Decontamination committee.
- To develop, promote and maintain effective risk management protocols which ensure the provision of a safe service and environment.
- To maintain and develop good inter‑departmental relationships with other Department managers including Theatres, Infection Prevention & Control, Microbiologists and procurement, communicating through regular contact and forums, and maintaining close liaison with external customers.
- To provide technical advice from a decontamination, sterilisation and processing perspective to users with regards to the purchase of new theatre instrumentation.
- To develop the service and infrastructure in line with Trust, Care Group and personal objectives.
- To produce service KPI’s and take appropriate action where performance levels fall below the required standard.
Benefits
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi‑faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24‑hours confidential counselling support
- On‑site nursery
- On‑site cafés offering staff discounts
- Support in career development
- Flexible staff bank
- Salary sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
This advert closes on Friday 24 Apr 2026.
#J-18808-Ljbffr