Evening Cleaning Manager

Evening Cleaning Manager

Contract: Healthcare

Location: London, SW3 6JJ (Royal Marsden Hospital)

Hours of Work: 40 hours per week

Contract Type: Permanent

We are seeking an experienced and motivated Evening Service Manager to oversee service operations, ensuring all performance targets are met and exceeded. This role is key to maintaining high standards across service delivery, documentation, and staff performance.

Job Description

We are looking for a confident leader who can build strong working relationships with key stakeholders and act as the primary point of day-to-day liaison with the Client, ensuring the service consistently operates to the highest standards. The role requires a calm, organised and proactive approach to service management, performance monitoring and continuous improvement.

Key Responsibilities

• Lead, direct and support cleaning staff to ensure effective service delivery.
• Act as the main day‑to‑day liaison with the client and key stakeholders, including Trust staff, patients and visitors.
• Manage service performance against agreed targets and business plan objectives.
• Plan, allocate and evaluate work, including rotas, annual leave and service demand.
• Complete and maintain accurate records and documentation, including PMS, sickness, audits, training and performance.
• Monitor sickness and absenteeism, ensuring HR policies and procedures are followed.
• Manage incidents, complaints and investigations effectively and in line with procedures.
• Participate in management meetings, performance reviews and continuous service improvement.

Professional and Personal Competencies/Qualifications

• Essential experience managing or supervising within a cleaning or housekeeping environment.
• Strong knowledge of cleaning equipment usage and Health & Safety requirements.
• Knowledge of National Cleaning Standards is beneficial.
• Strong organisational, planning and numeracy skills.
• Excellent communication skills with stakeholders at all levels.
• Ability to respond quickly, remain calm under pressure and solve problems effectively.
• Ability to work independently and use own initiative.
• Commitment to professionalism, confidentiality, privacy and dignity at all times.

Inclusive Employment Statement

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

ISS is proud to be a diverse and inclusive employer and is a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant.

ISS is a Disability Confident Committed (Level 2) employer, supporting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

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