A chance to shape and grow a team - not just manage one.
If you're a Customer Service Team Leader who loves coaching people, developing skills, and helping a team truly flourish, this is the kind of role where you'll feel right at home.
You'll have the freedom to focus on what you enjoy most - spending time with your team, guiding them day-to-day, and seeing the difference your leadership makes. You'll be trusted to influence how things are done, supported to bring fresh ideas, and given the space to make a real impact!
Benefits / Details of the Customer Service Team Leader role:
- Pay: £15.38 per hour
- Start & Duration: ASAP - 12 week temporary to permanent contracts available
- Hours: 37.5 hours per week, Monday - Friday between 8am - 8pm, plus Saturdays 8am-1pm (1 in 4) on a rotating shift pattern
- Location: Middlewich (outskirts)
- Parking: Free on-site parking
- Notice periods: Happy to consider up to 2 weeks
What will you be doing as the Customer Service Team Leader?
- Coaching and developing a team of 15 - 20 advisors to improve confidence, skills, and performance
- Listening to calls and providing constructive feedback
- Running monthly 1:1s and supporting day-to-day development
- Monitoring performance and ensuring the team meet agreed standards
- Guiding new starters through onboarding and training
- Helping to identify improvements and ensuring processes run smoothly
What do you need to be considered for the role of Customer Service Team Leader?
- Experience managing or supervising a team
- Background within a customer-focused environment
- Experience coaching and developing staff
- Comfortable working with KPIs, targets, and performance frameworks
- Confident using MS Office and completing admin tasks
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