Overview
Capgemini’s Cloud & Custom Applications business area seeks a Business Analyst to join a high‑performing team, working on digital transformation projects for UK clients. The role supports design, development and delivery of user‑centred solutions across varied technologies.
Responsibilities
- Work closely with senior stakeholders and business users to understand their needs and translate them into clear, well‑defined requirements that guide digital solutions. Represent the voice of the user throughout delivery, keeping teams aligned and ensuring decisions support the overall vision.
- Collaborate with designers, architects, developers and testers to shape customer journeys, solution designs and delivery approaches.
- Support project planning by contributing to estimates, resourcing discussions and delivery timelines.
- Continuously improve how we work by sharing insights, reusable assets and good practice across the business analysis community – for senior roles, mentor and support junior colleagues.
Qualifications
- Experience delivering digital and IT solutions across varied technologies – e.g. AI‑enabled platforms, CRM or CMS systems, mobile applications or integrated online services.
- Practical experience working through the full delivery lifecycle in Agile or iterative environments, creating high‑quality artefacts such as backlogs, user journeys, user stories and acceptance criteria.
- Confidence using a range of techniques to understand user and business needs – interviews, workshops, observation, prototyping and AI tools to support analysis and insight generation.
- Strong ability to analyse and document functional and non‑functional requirements, ensuring solutions meet user expectations, performance needs and operational constraints.
- Experience applying systems analysis and data‑modelling approaches to support solution design, data flows and process optimisation, particularly in complex or integrated environments.
- Excellent communication and facilitation skills, engaging technical and non‑technical stakeholders at all levels.
- For senior roles, mentor and coach junior Business Analysts and graduates, supporting their development.
Other Information
Hybrid working: The work location varies and will be a blend of company offices, client sites and home; you will not be able to work at home 100% of the time.
We are a Disability Confident Employer (Level 2) under the UK Government’s scheme. You will be offered an interview if you declare a disability and meet the minimum essential criteria for the role.
Applicants for this role must obtain Security Check (SC) clearance, requiring continuous UK residence for the last five years and other standard pre‑employment checks.
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