Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.
Responsibilities
Crisis Management Coordinator
Location: Central London
Salary: around £30,000 per annum depending on experience
Ref: 5517M
Main duties
Provide 24/7 monitoring of global events and coordinate effective emergency responses for clients by managing and triaging crisis situations from the operations centre.
The role
- Monitor global events and identify potential medical, security, political, or natural disaster incidents affecting clients
- Coordinate and manage emergency responses
- Act as the primary point of contact for clients during assigned shifts, handling emergency calls and requests
- Triage incidents and escalation to appropriate internal teams or external partners
- Support operational planning and assist managers during live crisis or major incident responses
- Maintain accurate case records, documentation, and updates within internal systems
- Liaise with third‑party providers and support services to organise assistance, evacuations, or risk solutions for clients
Candidate's Profile
- Strong communication skills, including handling senior clients professionally
- Ability to remain calm and effective in high‑pressure situations
- Excellent attention to detail for accurate reporting and case management
- Proactive approach with good decision‑making and prioritisation skills
- Ability to work well in a team and within a fast‑paced operations environment
- Flexibility to work rotating shifts, including nights and weekends
- Experience working in an operations centre, medical qualifications, and/or a second language (French, German, Spanish, Mandarin or Arabic) are desirable but not mandatory
between £30,000 per annum and £32,500 per annum depending on relevant experience
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