Front of House / Member Associate
Location: Belfast City Centre
Salary: £30,000 – £35,000 (depending on experience)
Hours: Monday – Friday, 9:00am – 5:00pm
About the Role
We are delighted to be partnering with a dynamic and growing serviced workplace provider in the heart of Belfast City Centre to recruit a Front of House / Member Associate. This is a varied, hands‑on position that blends front‑of‑house excellence with operational support and community engagement. You will play a key role in creating a welcoming, professional, and fully functional workspace, ensuring an exceptional experience for all members.
Key Responsibilities
- Deliver a warm, professional front‑of‑house service, acting as the first point of contact for members and visitors
- Build strong relationships with members, understanding their needs and ensuring a high level of satisfaction
- Manage day‑to‑day member queries, resolving issues promptly and efficiently
- Support the smooth running of workspace operations, ensuring all facilities are maintained to a high standard
- Assist with workspace systems and technology, helping members to work effectively with minimal disruption
- Monitor and maintain meeting rooms, communal areas, and overall workspace presentation
- Work collaboratively with internal teams to ensure seamless service delivery
- Contribute to a positive, engaging community environment within the workspace
About You
- Previous experience in a similar Front of House, Hospitality, or Customer‑Facing role
- Experience working in a fast‑paced environment with the ability to multitask effectively
- Strong communication and interpersonal skills
- Proactive, solutions‑focused approach with excellent problem‑solving ability
- Highly organised with strong attention to detail
- Confident supporting basic workplace systems and technology
- A genuine passion for delivering outstanding customer service
What’s on Offer
- Competitive salary of £30,000 – £35,000
- Monday to Friday working hours
- Opportunity to work in a vibrant, modern workspace environment
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