Duty Manager

Are you passionate about delivering exceptional guest experiences in a vibrant, luxury setting? We’re looking for a dynamic and hands‑on Duty Manager to join our leadership team at our 5-star lifestyle hotel.

About the Role

As Duty Manager, you’ll be the face of the hotel during your shift—ensuring seamless operations, supporting all departments, and creating memorable moments for our guests. You’ll lead by example, resolve issues with confidence, and uphold the highest standards of service and hospitality.

Responsibilities

• Act as the senior manager on duty, overseeing daily hotel operations
• Lead and support front‑of‑house teams to deliver exceptional guest service
• Handle guest feedback and resolve issues promptly and professionally
• Ensure health & safety, security, and brand standards are maintained
• Collaborate with department heads to ensure smooth handovers and communication
• Support training and development of team members

Employee Benefits

• Royal room discounts on bedroom rates across the LGH hotel portfolio
• Shopping discounts – groceries, fashion, travel, utilities, days out, holidays
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Well‑being tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Well‑being podcasts and TV
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Qualifications

• Proven experience in a supervisory or management role within a luxury or lifestyle hotel
• Strong leadership and problem‑solving skills
• Excellent communication and interpersonal abilities
• Calm under pressure and thrives in a fast‑paced environment
• Flexible with working hours, including evenings, weekends, and holidays

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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