Job Description
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Technical Account Manager - Iconic City Landmark
Location: City of London
Salary: Up to £83,000 + car allowance + bonus
Contract: Monday - Friday: 8am - 5pm
The Opportunity
We are seeking a high-calibre Technical Account Manager to take operational and commercial ownership of a world-renowned, commercial sitet in the heart of the City of London.
This is one of the most technologically advanced and high-profile assets in the capital. As the Technical Account Manager, you will be the primary lead for all building services, overseeing a large-scale engineering operation within a "vertical village" environment.
The Role
You will hold full accountability for the technical service delivery, financial performance, and strategic direction of the contract. You will lead a multi-disciplinary team to ensure that this landmark building remains a "best-in-class" environment for its occupiers.
Key Responsibilities:
Strategic Technical Leadership
- Operational Excellence: Direct the delivery of all PPM's and reactive services, ensuring 100% operational uptime for mission-critical infrastructure.
- Asset Strategy: Oversee the long-term lifecycle and CAPEX planning for the building's mechanical and electrical systems, providing expert advice on plant replacement and sustainability initiatives.
- Smart Building Integration: Manage the building's sophisticated BMS and IoT "Smart Tissue," utilising data-driven insights to optimize performance and reduce energy consumption.
Financial & Commercial Governance
- P&L Accountability: Take full ownership of the contract P&L, managing multi-million-pound operational and project budgets while maintaining healthy margins.
- Financial Workflow: Orchestrate the end-to-end financial lifecycle, including rigorous WIP (Work in Progress) management, accurate invoicing, and debt resolution to ensure optimal cash flow.
- Quoted Works: Identify and secure significant "extra works" and lifecycle projects, presenting compelling business cases for plant upgrades and technical improvements.
Client & Stakeholder Management
- Partnership Leadership: Act as the senior technical and commercial liaison for the Landlord, Building Management team, and high-profile tenants.
- Performance Reporting: Lead monthly and quarterly business reviews, presenting comprehensive data on KPI/SLA performance, financial health, and compliance trends.
Compliance, Safety & People
- Statutory Governance: Ensure the building remains 100% compliant with all UK legislation, governing meticulous digital logbooks for internal and external audits.
- Team Development: Manage, mentor, and develop a high-performing engineering management team, fostering a culture of technical excellence and engineering pride.
- Safety Culture: Implement and govern robust Safe Systems of Work (SSoW), overseeing high-risk Permits to Work and RAMS reviews.
What We're Looking For
The ideal candidate will be a technically grounded leader who thrives in the high-pressure environment of the London commercial market.
Technical Requirements:
- Education: Level 3 in Mechanical, Electrical, or Building Services Engineering (or equivalent senior-level industry experience).
- Experience: Proven track record as an Account Manager or Technical Manager within a large-scale skyscraper, critical environment, or iconic City asset.
- Commercial Acumen: Significant experience in P&L management, financial modeling, and contract negotiation.
Professional Attributes:
- Communication: Exceptional ability to communicate complex technical concepts to non-technical stakeholders and C-suite executives.
- Resilience: The ability to manage multiple high-stakes priorities within a fast-paced, high-profile environment.
- Vision: A forward-thinking approach to FM, with a focus on sustainability, wellness, and technology.
Why Join the Team?
This role offers the opportunity to manage one of the most prestigious technical contracts in the UK.
- Executive Package: Competitive base salary, car allowance, and performance-related bonus.
- Professional Growth: Clear pathways into Regional Management and Technical Directorship.
- Iconic Environment: Work at the forefront of the London skyline in a world-class, tech-forward building.
If you are a technical leader ready to define the standard of excellence for a London icon, we invite you to apply.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. xwzovoh
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.