Job Description
If you want to know about the requirements for this role, read on for all the relevant information.
Field Service Technician (Hardware Break/Fix) – EC London
Location: London City EC
Skill Level: Level 2 TechnicianStart Date: asapTravel Requirement: Up to 50%+ daily travel Pay : £
Role Overview
We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience.
The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment.
Key Responsibilities
- Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware.
- Conduct installation, maintenance, and replacement of hardware components.
- Respond to customer service requests and technical issues promptly.
- Maintain daily communication through phone, email, voicemail, and internal communication tools.
- Ensure all administrative tasks and service updates are completed accurately.
- Follow best practice standards and operational procedures.
- Maintain and manage tools, spare parts, and test equipment.
- Utilize escalation and support processes to resolve complex service issues.
- Travel extensively to customer locations across assigned regions.
- Lift and transport equipment or parts up to 25 kg.
Requirements
- Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware.
- Strong experience with HP and Lenovo hardware break/fix.
- Proven ability to troubleshoot hardware issues and resolve customer concerns.
- Comfortable working independently in a field-based role.
- Ability to travel extensively with extended periods of driving.
- Valid driver’s license and good driving record required.
- Ability to lift and carry equipment up to 25 kg.
Important Note
This role is strictly hardware break/fix field support. xwzovoh Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.