Job Description
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Premier Work Support are recruiting a Branch Manager for a senior leadership role within a fast-paced builders' merchant/retail environment in West London.
You will be responsible for driving operational performance, delivering excellent customer service, and leading and developing a team across all branch functions.
Key Responsibilities
- Deliver excellent customer service in person and by phone
- Handle enquiries, orders, complaints, and ensure accurate processing and documentation
- Coordinate customer orders, deliveries, schedules, and stock management
- Oversee trade counter operations and ensure smooth daily running
- Maintain accurate stock control and support purchasing processes
- Ensure adequate staffing levels and act as Duty Manager when required (including key holding, opening/closing site)
- Manage daily admin including tills, banking, and sales reporting
- Produce and review sales and performance reports
- Ensure full Health & Safety compliance across the branch
- Oversee maintenance of premises, plant, and equipment
- Manage staff wellbeing, attendance, holidays, and sickness
- Act as the link between senior management and branch staff
- Handle staff relations, including conflict resolution and disciplinary matters
- The role may include occasional physical stock handling and requires flexibility with working hours. xwzovoh
Requirements
- Strong leadership and team management experience
- Excellent customer service and organisational skills
- Ability to work in a fast-paced operational environment
- IT literate (Microsoft Office and internal systems)
- Builders' merchant or retail management experience preferred
- Forklift licence beneficial but not essential
Benefits
- Salary: £45,000 per annum
- 22 days holiday + 8 bank holidays
- Pension scheme
- Private medical cover (employee, partner, and dependants)
- Career progression opportunities
Hours
Monday-Friday 7:00am-5:00pm, plus 1 Saturday in 4
If you are an experienced leader looking for a senior branch role, apply today.