Job Description
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Ashberry Recruitment are currently looking for Night Concierges' for their well-respected client based in Blackburn.
As a Night Concierge, you will be providing assistance with Housing Management functions and will often be the first point of contact.
Shift pattern - 4 on 4 off
Some of your duties and responsibilities will be as follows:
- Work with clients to resolve conflict using de-escalation skills where appropriate
- Make decisions with regard to excluding clients in conjunction with the duty/on-call manager
- Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met
- Assist with logging and reporting maintenance work including emergency out of hours repairs
- Supporting clients with welfare rights, budgeting, employment, education and training
- Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites
- Manage front of house duties including telephone xwzovoh calls and external visitors
Requirements for the role:
- Enhanced DBS Check
- Must have a proven track record of providing information, advice and guidance to clients
- Knowledge and understanding of basic IT suitable for an office environment
- Knowledge of basic housing management tasks and working with vulnerable individuals