Job Description
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We’re working with a growing telecoms and managed services provider that is investing in LG iPECS as a strategic platform for future growth.
They are looking to hire a Senior Telecoms Engineer / iPECS Specialist to take ownership of iPECS within the business, acting as the technical lead for installations, support, and customer solutions.
This role will play a key part in enabling the business to:
- Expand its iPECS customer base
- Deliver high-quality installations and migrations
- Provide internal expertise to support sales and customer decision-making
This is a hands-on engineering role with real influence over technology direction and customer outcomes.
Key Responsibilities
- Act as the lead engineer for LG iPECS solutions across the business
- Installation, configuration and support of:
- iPECS eMG / UCP systems
- iPECS Cloud / iPECS ONE
- Design and deliver customer solutions using iPECS (on-prem, hybrid, cloud)
- Support the business in positioning and selling iPECS to new and existing customers
- Lead on migrations from legacy PBX and alternative platforms to iPECS
- Provide technical input during pre-sales discussions and solution design
- Configure and support:
- SIP trunks (Gamma, BT, etc.)
- Call flows, routing, auto attendants
- Troubleshoot VoIP and network issues:
- VLANs, QoS, latency, jitter, packet loss
- Support and mentor other engineers on iPECS where required
- Maintain documentation and best practice standards
Required Experience
- Strong background as a Telecoms Engineer / VoIP Engineer / UC Engineer
- Proven hands-on experience with LG iPECS systems (eMG, UCP, iPECS Cloud)
- Experience delivering end-to-end installations and customer solutions
- Solid understanding of:
- VoIP / SIP / Hosted Telephony
- Networking (TCP/IP, VLANs, QoS, firewalls, routing)
- Experience working in a telecoms reseller, MSP or ISP environment
- Comfortable in customer-facing and solution-led discussions
- Full UK xwzovoh driving licence
Highly Desirable
- Experience supporting or migrating from legacy platforms such as Avaya IP Office
- Exposure to hosted platforms such as Gamma Horizon
- Experience with telephony migrations (on-prem cloud / hybrid)
- Knowledge of Wireshark / VoIP diagnostics tools
- Exposure to Microsoft Teams Direct Routing / Operator Connect
What Makes This Role Different
- Opportunity to become the go-to iPECS expert within the business
- Direct involvement in growing a key product offering
- Influence over technical standards, solutions and customer delivery
- A mix of engineering, solution design and technical leadership