EPR Implementation Consultant

Job Description

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About the role

We have an exciting opportunity for an EPR Implementation Consultant to play a pivotal role in our UK growth. Reporting to the Head of Implementation UK, you will act as a product subject matter expert, working closely with customers to deliver the MIYA product suite into live clinical environments.

You will be responsible for creating, maintaining and assuring high-quality configuration documentation to support consistent, safe and repeatable customer deployments.

This is a hands-on delivery role with real influence, combining customer engagement, product expertise, and healthcare transformation.

We offer flexibility in where you work. This role can be based in our Fleet office, hybrid, or fully remote.

Day to day, you will:

• Lead end-to-end implementation activities across customer sites, including product configuration, training, and user support in line with Trust processes.
• Apply in-depth knowledge of Alcidion’s software, technology and processes to support customers in optimising their use of the Miya Precision platform across diverse healthcare environments.
• Act as the primary point of contact for customers during delivery, building trusted relationships with clinical and operational stakeholders.
• Support procurement activity by working with sales support teams on tenders and product demonstrations.
• Represent Alcidion as a presenter at client events, regional and national symposia, conferences, trade shows, and internal sales meetings as required.

About Alcidion

Through technology, we transform healthcare

Alcidion develops innovative solutions that address the problems challenging healthcare organisations around the world today. We create modern technologies to provide the answers. We aim to improve the experience of patients and clinicians and directly contribute to the effectiveness and efficiency of healthcare operations – creating a cycle of continuous improvement.

We love the way we work

Our people are inspired by a shared sense of purpose. We are proud of what we do. Empowered to solve problems, each person’s work contributes to the transformation of healthcare delivery.

We’re not a start-up but a scale-up! This means challenging, broad and varied roles allowing us to grow individually as Alcidion grows, in a company that’s big enough to be global but small enough for our efforts to make a genuine difference.

Flexible working is welcomed and encouraged. It’s not where, when or how we work that’s important, it is the contribution each of us make.

Also on offer are:

• A range of leave options, including gender neutral paid parental leave and miscarriage leave
• Health and wellbeing schemes and initiatives
• Financial perks and discounts.

We care about culture

Overwhelmingly, our people tell us that the best thing about working for Alcidion is our culture, the people that they work with and the sense of purpose. They use words like “family” and “inclusive” to describe our culture and “helpful”, “friendly”, “smart”, “professional” and “caring” to describe their peers and managers.

Strong values are important to us at Alcidion. Our values guide us in our day-to-day work:

• We are Brave
• We are Creative and Innovative
• We Amaze our Customers
• We are a Team
• We Celebrate our Achievements
• We are Optimistic

About you

If you're passionate about innovative technology and healthcare, a career at Alcidion could be for you.

You work well in a team or autonomously and you are engaging, confident and flexible in your working style. You have strong attention to detail, and time management skills.

Your background includes:

• Experience working in a similar role on large, cross-functional programmes such as EPR or PAS implementations
• The ability to work independently while contributing effectively as part of a collaborative team
• Strong interpersonal and stakeholder management skills, with a proven ability to build trusted relationships

How to apply

To apply, submit a covering letter explaining why you would love to work for Alcidion and your CV.

Statement of posting

• You must have the right to live and work in the United Kingdom to be considered for this position.
• Alcidion is an equal opportunity employer. We are committed to a diverse and inclusive culture and value the unique backgrounds and experiences of everyone. In recruiting for our team, we welcome the individual contribution that you will bring in terms of your culture, ethnicity, race, colour, nationality, disability, gender identity, marital status, sexual orientation, age, languages spoken, faith and beliefs. We encourage you to apply and bring your full self to work, where you will be supported in your development at all stages of your journey with Alcidion.
• Please indicate within your cover letter if you require any reasonable adjustments to the recruitment process to assist you in being considered for the role.
• Prospective employees will be required to undertake pre-employment checks, which may include referee, criminal record, academic and employment history checks as required.
• No agency enquiries or applications please. xwzovoh Alcidion will not accept any unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Alcidion.