Head Concierge

Head Concierge

Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
At Park Plaza, we believe in creating a hotel experience that is tailored to each individual guest and their needs. As the welcoming face of our 645-room Park Plaza Riverbank London hotel, you will do far more than greet our guests, you will curate memorable experiences.
As Head Concierge , you will lead our concierge team and deliver exceptional, personalised service that exceeds expectations at every touchpoint. You will be the go-to expert for everything London has to offer, ensuring our guests enjoy a seamless and unforgettable stay.
As our Head Concierg e, you will receive:
Salary: Highly competitive with great benefits
Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Start with 30 days of holiday per year - including bank holidays, increasing with years of service
Two free meals per day
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme - up to £750!
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
24/7 employee assistance programme
Rota given 2 weeks in advance
Departmental productivity & service incentive scheme
Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
Company pension plan & award-winning training
What you'll be doing:
Leading, inspiring, and developing the concierge team to deliver outstanding guest experiences
Providing expert local knowledge and personalised recommendations
Building strong relationships with guests, partners, and local businesses
Managing guest requests with professionalism, efficiency, and warmth
Ensuring the highest standards of service are consistently achieved
What we're looking for:
Previous experience in a Concierge leadership role within a hotel environment
Strong knowledge of London and its attractions, dining, and events
Exceptional communication and interpersonal skills
A passion for delivering personalised guest service
Leadership skills with the ability to motivate and develop a team
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. xwzovoh
Park Plaza. Be part of it.