Facilities Manager
Location: Greenwich (on-site)
Contract: Temporary (8 weeks holiday cover)
Reports to: Senior Property Manager / Operations Director
Role Overview
Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges.
Key Responsibilities
Operations
- Manage daily estate operations and service delivery
- Oversee cleaning, security, maintenance, grounds, and waste services
- Maintain high estate standards and appearance
- Manage repairs, maintenance, and resident requests
Customer Service
- Deliver excellent service to residents and occupiers
- Handle feedback and resolve complaints quickly
- Communicate updates on works and disruptions
- Build strong relationships with residents and stakeholders
Contractor Management
- Manage suppliers and contractors on site
- Ensure compliance with contracts, KPIs, and safety procedures
- Conduct reviews, audits, and performance meetings
- Approve permits, RAMS, and safe systems of work
Health & Safety
- Ensure compliance with H&S, fire, and legal requirements
- Monitor risk assessments and safety actions
- Carry out site inspections and manage incidents
- Oversee emergency procedures
Finance Support
- Assist with budgets and cost control
- Support service charge management and reporting
- Review supplier costs and identify savings
Reporting & Admin
- Maintain accurate records and systems
- Produce monthly reports
- Track actions from audits and inspections
Collaboration
- Work closely with the Senior Property Manager
- Liaise with landlords, residents, and stakeholders
- Support continuous improvement initiatives
Skills & Experience
Essential
- Experience in facilities or residential estate management
- Strong customer service and communication skills
- Experience managing contractors and services
- Knowledge of health & safety compliance
- Budget or service charge exposure
- Good IT skills (MS Office, especially Excel)
Desirable
- IOSH / NEBOSH qualification
- Experience with reporting and KPIs
- Experience managing large estates
- Knowledge of service charge processes
Personal Qualities
- Customer-focused and professional
- Organised and proactive
- Strong problem-solving skills
- Able to manage multiple priorities
- Focused on high standards and improvement
Success in the Role
- Smooth day-to-day estate operations
- High resident satisfaction
- Contractors deliver safely and effectively
- Costs are well managed
- Strong support to senior management
- KPIs and service standards consistently met