Student Relations Officer

About The Role

The role of the Student Relations Officer is a diverse and interesting one. Working across all seven Schools at the stunning Printworks Campus (including Temple Newsam Home Farm), the postholder will support students to achieve challenging attendance targets, their academic aims and their progression goals alongside engaging in enrichment activities which allow them to experience opportunities which add to their skills and prepare them for further study, Apprenticeships and careers.

The role demands a flexible, responsive approach so that the student experience is fresh, challenging and relevant. Typical duties associated with the role include meeting and greeting students, ensuring our high expectations for behaviour are upheld and acting as a key point of contact for students, parents/carers, visitors and colleagues.

Working with students on a 1:1 basis, in small groups and in larger groups to deliver pastoral support, key campaigns and initiatives is another key feature of the role.

Part year or part time hours may be considered: the salary stated will be pro rata. Please state on your application form what hours/days you are able to work.

What You Will Do

• Work across Printworks Campus to ensure that students are welcomed into a safe, friendly and supportive environment, collaborating with internal and external colleagues to support everyone to achieve their potential.
• Develop effective professional relationships with students, staff and the wider community to achieve inclusion, participation and development and ensure excellent levels of student satisfaction.
• Tailor support to meet the needs of individual students in academic and pastoral environments and identify opportunities to share best practice across campus.

About You

• You will be student-focused, with a restorative approach and a commitment to providing a positive and supportive environment in which students can learn and develop.
• You will have excellent communication skills, with the ability to analyse and resolve problems quickly and effectively, using reasoning and negotiation skills to defuse challenging situations should the need arise.
• You will have the ability to work flexibly and collaboratively as part of a busy, diverse results-focused team and will enjoy achieving challenging targets and supporting others along the way.
• In addition, you will contribute to the development and use of a range of monitoring and reporting tasks.

Benefits

The group offers a range of excellent benefits, including:

• Annual Leave: Curriculum and Management: 44 days plus bank holidays; Curriculum support and business support: 39 days plus bank holidays.
• Pension Schemes with generous employer contributions: Teachers’ Pension Scheme, Local Government Pension Scheme, People’s Pension Scheme.
• CPD Opportunities: Annual staff conference plus 2 additional staff development days.
• Qualifications including PGCE, Apprenticeships, Leadership and Management Courses.
• Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
• Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please "Click here" to learn more about our EDI objectives.

RECRUITMENT AGENCIES

We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.

#J-18808-Ljbffr