We're looking for an experienced Senior Business Analyst with a strong background in public services and the delivery of government contracts. If you thrive on translating complex requirements into clear, actionable solutions, and enjoy working closely with a wide range of stakeholders, this is an opportunity to make a real impact on high profile programmes that shape public outcomes.
This role is working fully remote. You must be eligible to gain Security Clearance.
What you’ll be doing
- leading requirements gathering activities and translating business needs into clear technical specifications aligned to project objectives
- mapping processes, reviewing controls and identifying opportunities for improvement or change
- collaborating with operational, project and IT teams to analyse problems, design fit-for-purpose solutions and guide documentation development
- facilitating workshops, working groups and stakeholder sessions to align requirements, validate approaches and support decision-making
- managing stakeholder relationships across departments, suppliers and clients to ensure clarity, progress and high-quality deliverables
- contributing to project artefacts, resource plans and supporting or coaching Business Analysts and Junior BAs where required
What we’re looking for
Essential
- strong experience as a Business Analyst within public services, including direct involvement in government contracts or government-funded programmes
- proven ability to deliver successful projects, with a track record in requirements gathering, analysis and process improvement
- excellent communication and interpersonal skills, with the confidence to work with senior stakeholders and cross-functional teams
- solid understanding of business process modelling, including experience with techniques such as BPMN
- the ability to manage multiple projects independently, with strong organisational and time-management skills
- proficiency in tools such as Process Modelling software, Visio, Microsoft Excel, PowerPoint and Word
Desirable
- Current Security Clearance
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
What’s in it for you?
- A competitive basic salary up to £55,000 depending on experience
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- The chance to shape meaningful work across public services, contributing to improvements that directly impact communities
- Collaboration with experienced colleagues across BA, PMO, Operations, Technology and wider CPS teams
- A role where your expertise is recognised, with the autonomy to influence decisions and recommend the right solutions
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
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