Job Title: Broker Underwriting Support
Employment Type: 6 Month FTC
Location: Manchester Hybrid 2 days WFH
Salary: Up to circa £33,000
Benefits:
- 25 Days rising to 30 days with service + plus your birthday off
- Personal pension scheme with generous matched company contributions
- Life Assurance
- Private Medical cover with Bupa (single cover)
- Holiday buy/sell scheme (up to 5 days)
- Eye care reimbursement
- Employee Assistance Programme
- Recognition awards
- Social events such as paid‑for Summer/Christmas Parties
- Superb learning and development opportunities
About the position of Broker Underwriting Support:
We're looking for an experienced Case Manager or Broker Support professional from a lender environment, with strong knowledge of residential and/or second charge mortgages. You'll manage cases end to end, assessing applications against lending policy, ensuring all documentation is in place, and progressing deals efficiently and accurately within service levels. A 'right first time' mindset is essential, along with the ability to build strong relationships with brokers and internal teams to keep cases moving and deliver great outcomes.
Responsibilities for the position of Broker Underwriting Support:
- Manage a pipeline of mortgage applications end-to-end, ensuring fast, accurate progression in line with SLA's, KPI's, and service standards
- Deliver a first‑class broker and customer experience through proactive, clear, and consistent communication throughout the journey
- Assess applications against lending policy, criteria, and risk appetite to make sound, informed decisions
- Review and verify all supporting documentation, including valuations, credit files, income evidence, and bank statements
- Work closely with brokers, packagers, and internal teams to drive cases forward and remove barriers to completion
- Proactively manage outstanding requirements, keeping all parties fully informed at every stage
- Refer and expedite complex or non‑standard cases to appropriate mandate holders with a clear rationale
- Ensure full compliance with regulatory requirements, internal policies, and governance frameworks
Experience required for the position of Broker Underwriting Support:
- Previous experience in Case Management, Underwriting Support, or Broker Desk roles within residential and/or second charge mortgages
- Ideally gained within a lender environment, with a strong understanding of mortgage processes, policy, and lending criteria
- Confident in managing applications end-to-end, including reviewing documentation and progressing cases through to completion
- Strong awareness of regulatory, compliance, and customer outcome requirements within a lending environment
- Proven ability to work accurately and efficiently in a fast‑paced, SLA‑driven setting while supporting brokers and delivering great customer outcomes
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