MCS has partnered with a global leader in the next-generation cybersecurity space. Trusted by the Fortune 100, they focus on protecting a company's greatest asset and biggest security risk: its people. With a culture built on diversity, honesty, and initiative, they provide a collaborative environment where meaningful innovation helps manage today's most significant digital threats.
The Role
We are seeking a motivated IT Support Specialist to join a global technical support team. This is a high‑impact, part‑time opportunity designed to provide front‑line support for corporate infrastructure in a fast‑paced environment. You will be the "boots on the ground," addressing technical hurdles for a hybrid workforce and ensuring optimal workstation performance across both PC and Mac platforms.
Day‑to‑Day Responsibilities
- Technical Troubleshooting: Provide timely support for hardware and software issues (in‑person, phone, or email), specifically focusing on VPN (Global Protect), Intune (Windows), and Jamf (Mac).
- Lifecycle Management: Build and deploy new systems (PC/Mac), handle employee onboarding/offboarding, and manage asset returns.
- Asset Control: Maintain hardware inventory using Asset Sonar and manage equipment bookings.
- Operational Support: Conduct weekly checks of AV/Conference rooms and coordinate with vendors on facility issues like wiring or UPS battery tests.
What You Bring to the Team
- Experience: Approximately 2‑3 years of technical support experience in a fast‑moving corporate environment.
- OS Proficiency: Substantial experience supporting Apple Mac OS and Windows; familiarity with Linux is a plus.
- Systems Knowledge: Familiarity with ticketing systems (Jira preferred) and endpoint management tools like Intune or Jamf.
- Soft Skills: A customer‑focused attitude with the ability to build rapport and trust quickly with team members and end‑users in a "walk‑in ticket" environment.
Working Arrangements & Benefits
- Locations: On‑site availability required in Reading (16 hours/week, Tuesdays & Thursdays initially).
- Flexibility: While starting as a part‑time role, there is significant potential for increased hours and a transition into a full‑time position as the organisation continues to grow and expand its Reading office.
- Duration: Initially for 6‑12 months with strong potential for additional hours or conversion to join their Global Service Desk team.
- Rate of Pay: £14.50/h PAYE | Paid Weekly.
- Starting: ASAP.
- No travel/Weekend or on‑call work.
MCS Group is committed to Equality, Diversity, and Inclusion for all. If you have a disability that requires a reasonable adjustment at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
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