Company: Trivallis
Location: Pontypridd
Posted: May 9th, 2026
Full Time
Temporary until 31st December 2026
£28,341.30
Hybrid working
Are you passionate about making a real difference in your community while growing your career? If so, this is your opportunity to use your skills to help us deliver value, quality, and great service.
As a Community Housing Administrator, you’ll play a vital role at the heart of our Community Housing team. You’ll provide high‑quality administrative and customer support that helps our Community Housing Officers deliver a compassionate, effective service to tenants and communities. You’ll be the first point of contact for many enquiries, ensuring every interaction is accurately recorded, understood, and followed through. From advising tenants on their occupation contracts to coordinating responses, managing information, and supporting the team’s work, you’ll help keep our services running smoothly and responsively. Working collaboratively with colleagues and external partners, you’ll contribute to a strengths‑based housing service that puts tenants first, supports safer communities, and reflects our values in everything we do.
You’re organised, people‑focused and take pride in getting the details right. You enjoy working at pace, juggling priorities, and providing clear, professional support — all while keeping tenants and communities at the centre of your work. You’ll bring strong administrative skills, confidence using IT systems, and the ability to communicate clearly with a wide range of people, including tenants, colleagues and partner agencies. You’re comfortable handling sensitive information, problem‑solving day to day issues, and knowing when to elevate concerns appropriately. Most importantly, you share our commitment to delivering a kind, collaborative service — working accurately, safely and proactively to make a positive difference for the people we serve.
We are a community mutual housing association owned by our tenants, rooted in our local communities, and working through collaboration and partnership. Joining us means becoming part of a supportive, inclusive, and forward‑thinking team. We value our people and are committed to helping you develop your skills and achieve your goals.
We support flexible working and job share arrangements and are happy to discuss how we can make this role work for you. The successful candidate will be subject to a DBS check.
Ready to take on this exciting challenge? Apply today by visiting our careers page and submitting your application before 24th May 2026. We’re looking forward to welcoming you to our team! Please be aware that we reserve the right to shortlist and interview throughout the recruitment campaign, so please don’t delay getting your application to us. The closing date for receipt of applications is 24th May 2026. Direct applications from individual candidates are preferred. Recruitment agencies should refrain from contacting us via email or phone. Unsolicited approaches will not be considered or responded to.
We’re proud to be a Disability Confident Leader, committed to creating a flexible, inclusive workplace where everyone can thrive. If you require any adjustments during the recruitment process, just let us know – we’re here to support you every step of the way: People.services@trivallis.co.uk.
If you would like to find out more about this role, please contact Ben Griffiths, Senior Community Housing Officer at ben.griffiths@trivallis.co.uk or 07458117692.
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