Tribunals Appeals Officer – Birmingham City Council
Tribunal Submissions Officer
Permanent
Grade C – £35,412 – £44,075 per annum
Working 36.5 hours per week
Key Responsibilities
- Review Housing Benefit and Council Tax Reduction appeals and prepare well‑structured, accurate responses.
- Draft detailed and legally robust written submissions for First‑tier Tribunal hearings.
- Represent the organisation at tribunal hearings, presenting cases confidently and professionally.
- Ensure all appeal decisions and submissions comply with legislation, case law, and internal policies.
- Provide specialist advice to colleagues on complex benefit matters and appeal procedures.
- Interpret regulations, guidance, and case law to support accurate and consistent decision‑making.
- Maintain clear, accurate, and compliant case records in line with data protection standards.
- Work collaboratively with external stakeholders, including tribunal services, solicitors, and welfare rights representatives.
- Identify trends or recurring issues in appeals and contribute to improvements in processes and policies.
- Support the development of junior staff through mentoring, guidance, and training activities.
Qualifications
The ideal candidate will have experience within a legislative or benefits background, a strong understanding of benefit legislation, and the ability to work independently and prioritise a varied caseload. Excellent communication skills, both written and verbal, are essential.
Benefits and Conditions
Hybrid working arrangement, balancing remote work with required office‑based and tribunal commitments.
Equal Opportunities
Birmingham City Council is an accredited Disability Confident Leader employer and promotes an inclusive workplace. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
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