Client Relationship Support
Application Deadline: 22 May 2026
Department: Wealth
Employment Type: Permanent
Location: Crawley
Role Purpose
Key duties & responsibilities
- Record and maintain accurate client records on our back‑office system and ensure all client communications are recorded.
- Prepare, process and monitor the delivery of new and existing client work, ensuring clients always receive high quality service.
- Prepare the necessary client packs and documentation ahead of all meetings.
- Liaise with product and investment providers and collate information accordingly.
- Ensure the planners, and clients, are updated regularly and in a timely manner throughout the client journey.
- Review client files upon completion of business.
- Work to target Key Performance Indicators / Service Level Agreements.
- Actively promote ideas and suggestions and participate in all business improvements as part of the firm’s commitment to continuous improvement.
- Adhere to regulatory conduct rules and understand professional ethics and the firm’s methods and standards of working.
Experience & Qualifications
Qualifications
- Certificate in Financial Services (Cert CII (FS)) – units R01 & LP2 (minimum/working towards)
- Working towards CII Diploma in Regulated Financial Planning (DipPFS)
Experience
- Previous experience of working in a similar role
- Experience of working to tight deadlines
Knowledge
- Knowledge of Microsoft Outlook, Word, Excel, PowerPoint and relevant software packages
- Working knowledge of relevant legislation and industry best practice
- Knowledge of financial products and plans
Skills & Qualities
- Excellent organisational skills
- Strong communication skills – both written and oral
- Excellent attention to detail
- Problem solving skills
- Ability to have the client at the heart of what we do
- Good team player with the ability to build effective relationships at all levels
- Ability to work on own initiative and to tight deadlines
- Self‑motivated, with an ability to develop ideas into practice
What AAB Offers
We want you to feel supported inside and outside of work. That’s why we offer a benefits package designed for your wellbeing, lifestyle, and career.
Time Off & Family Support
- Annual leave (plus public holidays), with the option to buy or carry over leave
- Enhanced parental leave (maternity, paternity, adoption)
- Paid volunteering day to support causes that matter to you
Health & Wellbeing
- Private Medical Insurance (PMI) for you and the option to cover family members
- Employee Assistance Programme (EAP) for 24/7 mental health and wellbeing support
- Death in Service benefit
Financial Security
- Competitive pension scheme
- Life assurance policies to support you and your family
Flexible & Agile Working
- Hybrid working model
- Agile working culture that supports flexible hours and smarter working
- Modern office spaces designed for collaboration, focus, and wellbeing
Disclaimer: Unsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
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