Business Support Administrator

We are looking to recruit a Business Support Administrator for the Torridge TALKWORKS Team. TALKWORKS is a large, high performing NHS Talking Therapies Service.

The successful candidate will be an enthusiastic team player who is friendly, empathic, has a good sense of humour and a commitment to our local services here in Devon. The team covers a large geographical area, and we strive to maintain a strong and healthy team culture.

The post holder will need to be able to work Monday Friday from our office in Barnstaple, with the possibility of working from home on one of these days.

You will need to have a good telephone manner as the role involves processing referrals over the phone, responding to clients who call into the service as well as making outgoing calls to clients.

The role also requires a high degree of organisational skill, an excellent working knowledge of administrative systems and the ability to accurately enter confidential and sensitive data into our clinical records system.

Main duties of the job

The key tasks of the role are:

• Processing incoming referrals to TALKWORKS
• Covering the reception at 109 Boutport Street
• Answering incoming calls from patients and professionals
• Booking, cancelling and amending appointments
• Liaising with the local and wider TALKWORKS teams
• Supporting the running of the building including liaising with estates and the building landlord.
• Contributing to team meetings and events
• Working collaboratively with clinicians
• General office admin tasks including taking team meeting minutes

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Experience

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change when required.
• Previous experience of working within an administrative or secretarial team.
• Experience of dealing with confidential and complex information
• Experience of working as part of a team
• Previous experience of working in a Healthcare or Social Care administrative setting.

Other

• First aid at work trained
• Current or previous experience as a fire warden
• Ability to travel to base and other locations as needed to meet the requirements of the role

Knowledge and Skills

• Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
• Working knowledge of a range of administrative procedures including diary management and arranging appointments.
• Excellent interpersonal and communication skills both written and verbal.
• Ability to take and convey clear messages.
• Ability to work without direct supervision on a day to day basis.
• Plan and prioritise own workload, ability to meet deadlines and work under pressure.
• Advanced keyboard skills.

Qualifications

• Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development.
• ICDL (International Computer Driving License), or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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