I will support the retail population in a strategic, operational and administrative capacity. I will take an active role in continually assessing, analysing and improving all operational aspects, whilst maintaining key internal and commercial relationships. As the first point of contact for all retail operational inquiries, I will provide accurate and timely administrative support and training to the retail team. I will effectively initiate, and complete projects as required and demonstrate a high level of professionalism in all communication, reflecting company standards. I will be proactive, organised, and able to prioritise. With excellent understanding and passion for retail, they will collaborate across many functions to drive efficiencies and support across our doors and teams.
RETAIL OPERATIONS
- This role will support P&L responsibility, working in partnership with the Retail operations| Retail Director. This role will assist strategies to manage controllable expenses and drive profitability including but not limited to promo activity and consumables.
- Maintain effective and regular communication with the retail teams and colleagues and support office team on all key store issues
- Continuously assess and support the development of new operational processes, tools, and guides in conjunction with the Retail Operations Manager.
- Support the Retail Operations Manager with the launch of new processes and procedures in stores, and capture key observations to share with cross-functional departments
- Provide support as requested by the Retail Operations Manager to drive successful Store Openings, Refurbishments, and Closures
- Conduct in-store audits and elevate areas of concern to cross-functional departments
- Partner with field teams to drive continuous improvement of retail processes and procedures
EHS
- Execute upskilling of Store manager| field teams in EHS responsibilities and certifications
- Coordinate the routine execution of H&S tasks such as Risk Assessments and Audits across the Luxe portfolio.
- Ensure the Luxe Health & Safety policy & procedures are maintained across all doors.
- Execute and drive engagement for all projects or initiatives to support the Luxe Health and Safety policy.
- Work collaboratively with other departments to maintain solutions to Reported Incidents in stores.
INVENTORY MANAGEMENT
- Ensure the Luxe approach to Loss Prevention is being adhered to across all doors.
- Coordinate and execute and report yearly Stock take programme and animate agreed Cycle Counts.
- Continuously review, assess, and improve processes relating to Loss Prevention, including but not limited to Employee Spend, Discretionary Discounts, Cycle Counts, and Stock Loss.
- Collaborate with cross-functional departments to improve Loss Prevention.
- Guide and coach Store Managers on Inventory Management guidelines and procedures.
- Collaborate with the Merchandise Planner to provide support for Inventory-related queries.
IN STORE SYSTEMS
- Be the expert across the in-store systems in the Luxe estate (Cegid)
- Ensure all administrative and Cegid tasks are completed accurately and correctly within the specified/required timeframes
- Test and validate upgrades/changes to Cegid systems as and when they occur
- Provide any necessary training and upskilling to the retail and corporate population on POS systems and features
- Constantly review and adopt/adapt connected tools to ensure synergy between platforms (Gold Retail/Ibeauty/CRM tools)
GENERAL
- Work on relevant projects as and when the need arises
- Roll out any new technologies, policies, and procedures developed by Global Retail in conjunction with the Retail Operations Manager
- Liaise with cross-functional workstreams to optimize the communication to Retail and tasks being requested of Retail
MY DELIVERABLES/OUTCOMES ARE
- Yearly EHS programme
- Yearly stocktake programme
- POS systems expert
- PO/Invoicing PM
- Administrative support
MY IN-DEPTH KNOWLEDGE OF
- Organisational tools/skills
- Stock management systems
- EHS policy + procedures
- PO management tools
- POS systems + connected tools
MY KEY SKILLS ARE
- Organisational
- Influence & Stakeholder Management
- Communication
- Troubleshooting & problem solving
- High Microsoft Suite Skills (Excel, PowerPoint etc)
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