Location: Palestra (Southwark – London)/Hybrid
Contract: 12-month FTC (Fixed-term contract) with permanency possible
Hybrid working: 50% office, 50% home over a 4-week period. Can evolve per business requirements.
Role Overview
This role leads the successful project management of Pan‑TfL Change projects or supports Programme Managers on large and complex programmes. It drives the design and implementation of change, ensuring delivery and tracking of project and programme benefits to increase the efficiency and effectiveness of the TfL operating model and contribute towards TfL’s overall savings targets.
Key Accountabilities
- Lead the development of the plan for designing and implementing change projects.
- Deliver change projects as outlined in the programme scope and business case.
- Ensure delivery of programmes to time, cost and quality standards, in accordance with the TfL PPM Methodology and corporate standards.
- Develop and put in place the project structure, governance, and robust project management and reporting, utilising templates provided by the Portfolio Office.
- Act in a supporting role to the Programme Manager on large and complex programmes.
- Support the development of robust programme business cases, working alongside the Change Design Team.
- Identify, track, monitor and report on progress, risk, issues and dependencies to relevant boards, stakeholders and others, escalating unresolved issues.
- Ensure key stakeholders are informed and engaged with key programme products and outputs such as the business case and RAID log.
- Proactively develop positive relationships with key stakeholders (Business Owners, SMEs, End Users) to ensure the business/user perspective is factored into scoping, design and delivery.
- Play an active role in the Pan‑TfL Change Team, fostering a collaborative and inclusive team culture.
- Accountable for people leadership of Assistant Change Project Managers, where applicable.
Skills
- Expertise in project management, including scoping, design, planning, risk, issue, dependency management, resource planning, financial management, analysis, and reporting.
- Strong ability to plan and deliver change projects in a large organisation and achieve defined benefits.
- Ability to build working relationships and communicate effectively, both orally and in writing, with people at all levels across the organisation and externally.
- Strong stakeholder communication and negotiation skills.
Knowledge
- Recognised project management qualification.
- Strong knowledge of programme and project management and change management tools, techniques, and methodologies.
- Excellent knowledge of risk, issue, and dependency management.
- Knowledge of TfL's Programme & Project Management Methodology.
- Good understanding of the development of business cases and tracking of benefits realisation.
Experience
- Broad experience of a variety of project management methodologies and tools.
- Experience of influencing, negotiating with, and providing challenge to senior stakeholders.
- Experience of resolving and escalating risks, issues and conflicts within a complex change portfolio.
- Experience of managing suppliers and contractors, assuring quality, and ensuring value for money.
- Some experience in project managing complex business change, including multiple types of change within one programme (people, culture & organisational change, policy development, technology change, and business processes).
Equality, diversity and inclusion
We are committed to equality, diversity, and inclusion. We represent the city we serve, helping us become a more innovative and efficient organisation. We guarantee an interview to any disabled candidate who meets all of the essential criteria and we use anonymising software to remove identifying information from CVs and cover letters.
Benefits
- Final salary pension scheme.
- Free travel for you on the TfL network.
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket.
- 30 days annual leave plus public and bank holidays.
- Hybrid working approach where business and role requirements allow.
- Private healthcare discounted scheme (optional).
- Tax‑efficient cycle‑to‑work programme.
- Retail, health, leisure and travel offers.
- Discounted Eurostar travel.
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
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