Join us as an Operations Transformation Business Analyst
- Take on a pivotal role with Operations Transformation team in Customer & Operations, understanding the customer and operations needs and designing innovative solutions that shape the future of our end-to-end service delivery
- You’ll lead meaningful transformation by problem-solving and partnering with senior stakeholders and cross‑bank teams to design solutions that unlock better ways of working
- Join a vibrant, forward‑looking team where you’ll hit the ground running, develop in-demand skills, and accelerate your career
What you'll do
As our Operations Transformation Business Analyst, you’ll play an important part in shaping our future‑state designs by turning business and customer needs into clear, actionable requirements for Operations. You’ll help teams understand what’s needed, why it matters, and how it connects to the broader Operations strategy. You’ll also be front‑and‑centre in building strong, trusted relationships with senior stakeholders and third‑party suppliers across multiple franchises and functions.
Drawing on your specialist knowledge and experience in operations, processes and systems, you’ll drive smart, innovative solutions that make a real impact. You’ll look beyond the immediate task to spot wider business effects and interdependencies, so every outcome fits smoothly into the bigger picture.
You’ll also be:
- Capturing, validating and documenting business and system requirements, making sure they align with key strategic principles and the Operations strategy
- Working with Operations colleagues, key stakeholders and the team to gather and document both functional and non‑functional needs
- Reviewing existing process and system documentation to identify opportunities for operational improvements
- Providing temporary support for the delivery of critical projects or programmes, or acting as a temporary lead for new initiatives when required
- Helping identify team priorities based on feedback from Operations colleagues, key stakeholders and the wider team
The skills you’ll need
To thrive in this role, you’ll bring an accredited business analyst certification, such as BAX, CPRE or CBAP, along with a sharp analytical mindset. You’ll also need strong organisational skills that help you stay on top of competing priorities. You’re someone who can move confidently through ambiguity, balancing big‑picture thinking with meticulous attention to detail. You’ll have the curiosity and drive to explore emerging technical capabilities and understand how Operations can put them to work.
You’ll also need:
- Experience analysing business systems and processes to identify opportunities and solve complex problems using data from Operational, Technology, Finance and HR
- Strong working knowledge of Agile values, principles and methodologies, with hands‑on experience of working within an Agile environment
- Ability to translate high‑level concepts into clear, actionable requirements
- Excellent stakeholder management and influencing skills
- Proven experience designing and delivering change within a banking operations team, driving measurable customer and business outcomes
- Strong collaboration skills, with the ability to engage and communicate effectively with multiple stakeholders across the bank, including senior audiences
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