Job Description
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IT Administrator – Luxury Hospitality
Full-time
The Opportunity
Our client are looking for an IT Administrator to join a luxury hospitality estate. This is a hands-on role supporting day-to-day VIP/ White Gloves IT operations across a multi-site environment including hotel, spa, and guest-facing services.
You will play a key role in ensuring the reliability and performance of IT systems across the estate, supporting both staff and guest technology in a fast-paced, service-driven environment.
Key Responsibilities
- Provide first-line VIP / White Glove IT support across the business including hardware, software, Wi-Fi, POS systems and office applications
- Log, prioritise and resolve IT support tickets within agreed SLAs
- Support onboarding and offboarding processes including user accounts and equipment setup
- Maintain accurate records of IT assets, software licenses and equipment
- Assist with hardware maintenance including laptops, desktops, printers and network devices
- Support network stability including Wi-Fi and internal systems
- Troubleshoot guest-facing technology issues
- Assist with system updates, patching and routine maintenance
- Support IT projects, upgrades and new system implementations
- Ensure adherence to cybersecurity and data protection protocols
About You
- Previous experience in an IT support or IT Administrator role
- Experience within a hotel, resort xwzovoh or hospitality environment or solid VIP/White Glove IT Support within a corporate environment is essential
- Strong understanding of end-user support, Wi-Fi troubleshooting and POS systems
- Confident supporting non-technical users across multiple departments
- Hands-on, proactive and comfortable working in a fast-paced environment
- Flexible to work occasional weekends where required
- Full UK driving license
Please feel free to apply if you meet the criteria.