Job Role: Senior Account Manager – Software & Services (UK & Europe Focus)
Location: London, UK
Experience: 10–12+ years
Industry: IT Services / Software Solutions
Job Summary:
We are seeking a seasoned Senior Account Manager with extensive experience in software and services sales in the UK & European market. The ideal candidate will have a strong track record in managing key accounts, driving client satisfaction, and expanding business within existing clients. Exposure to the broader EMEA region is advantageous.
The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain, and Logistics domains.
Key Responsibilities:
- Serve as the primary point of contact for assigned key accounts in Europe/EMEA.
- Build and maintain strong, long-term relationships with C-level and senior stakeholders.
- Understand client business needs and align company solutions to drive value and outcomes.
- Collaborate with Pre-Sales, Delivery, and Product teams to ensure successful solution implementation and client satisfaction.
- Identify opportunities to expand within existing accounts through upselling, cross-selling, and solution adoption.
- Monitor account health, track KPIs, and prepare regular reports on account performance.
- Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance.
- Represent the company at industry events, client meetings, and strategic workshops.
Key Skills & Competencies:
- 10–12 years of experience in software and services sales/account management in the European market; EMEA exposure is a plus.
- Strong experience managing key accounts, with proven ability to retain and grow client relationships.
- Deep knowledge of Customer Experience Management, Platform Engineering, Data & Integration solutions.
- Experience in Retail, Supply Chain, and Logistics domains is highly desirable.
- Excellent negotiation, presentation, and communication skills.
- Strategic thinking, problem-solving, and ability to manage multiple accounts simultaneously.
- Customer-focused mindset with strong business acumen.
Education:
- Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field. MBA is a plus.