Booking & Sales Assistant (North Coast)

Summary

This is a great opportunity to get involved in a key operational role at a busy and unique site. You'll play an important part in coordinating bookings, supporting the wider team, and helping ensure visitors have a smooth and enjoyable experience from start to finish.

Salary: £13.25 per hour

Contract: 3 month Fixed term contract

Hours/ working pattern: Seasonal, flexible, weekends. This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

What it's like to work here

You'll be part of a fast-paced, collaborative environment where people, places, and customer experience are at the heart of everything. The role is varied and customer-focused, working closely with internal teams and external partners to bring places to life. There's a strong emphasis on teamwork, clear communication, and delivering high-quality service while supporting a wider purpose of conservation and sustainability.

What you'll be doing

You'll support the day-to-day running of a busy booking office on a 3-month contract. This includes handling customer enquiries, processing bookings, and sending confirmations accurately and efficiently.

You'll communicate regularly with customers, on-site teams, and travel trade partners, ensuring all information is clear and up to date. Delivering excellent customer service across calls and emails will be a key part of the role, alongside maintaining records, using booking systems, and supporting general administration.

You'll also contribute to sales by promoting sites and identifying upselling opportunities, while assisting with reporting, forecasting, and ensuring all work is completed in line with procedures.

Who we're looking for

This job is about providing a 5-star service. To be fantastic in this role, you'll be required to have some of the following skills:

• Relevant office or administrational experience.
• Proficiency of dealing with customer enquiries, card payments and keeping accurate records.
• Written & verbal communication skills.
• Knowledge of the travel and tourism industry.
• Able to multi-task, prioritise own workload and maintain confidentiality.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

#NIJOBS

Ends: May 17th

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