The collective purpose of the client services team within STM_grp is to develop lasting and meaningful relationships, founded on ‘perpetual thinking’ and innovation, to drive client and agency profit and growth.
We work as one team and we are united by our company values; with curiosity, with agility, with a smile. We are seeking a B2B Account Manager who thrives in a fast-paced, dynamic environment and is looking for a new challenge. The ideal candidate will be organised, possess strong teamworking skills and will be commercially minded.
Candidates should have a minimum of 12-18 months’ experience within an agency environment, having worked on B2B performance marketing accounts, with a growing interest in results and a willingness to question outcomes and contribute ideas that help push performance forward.
We’re looking for an individual who can work with autonomy and is comfortable managing day-to-day client relationships, under the guidance of a Senior Account Director. Both versatile and detail-oriented, capable of reacting swiftly to client needs whilst upholding high standards of accuracy and execution. Good proficiency in taking reports and interpreting them against the client’s needs and KPI’s, whilst being confident in using this information to generate new briefs and avenues for growth. Under the guidance of your teams Account Director, you will be accountable for day-to-day management of your projects - working alongside the create, reach and code teams to ensure that work delivered for clients is head and shoulders above the competition. As part of the Client Services Centre of Excellence, you will also ensure that you and your team are driving profitability and opportunity for the agency.
We’re looking for someone to demonstrate that they have the below in their initial interview:
- Strong organisational skills
- Ability to work in a fast-paced environment/work under pressure
- Understanding of budgets and how to best use these to prove efficiencies for client and profitability for the agency
- Proactive
- Experience in B2B
- Ability to work under guidance of an AD, but experienced enough in the day to day
- Previous agency experience in performance marketing.
Day to day your role will include:
- Client Relationship Management (30%)
- Building and maintaining relationships with clients, delivering the very best work for the client; on time, on brief and on budget
- Serving as the primary point of contact for clients, leading day-to-day client communications and providing team support by attending and participating in meetings in order to help maintain protected client relationships
- Project Oversight (25%)
- Collaborating with internal teams to ensure project success via informal catch up’s and project status & review meetings
- Managing the creation of agency briefs, project timelines, quotes, timing plans, scheduling and managing low to mid-level client issues alongside the team Account Director
- Strategic Planning (15%):
- Contributing to the development of strategic plans as pre-determined by senior agency figures, and aligned with client goals.
- Offering insights and recommendations to strategic discussions & planning when attending strategic planning meetings with senior team members and clients
- Knowledgeable and pro-active (in knowing about) your client's market, their sector specialism and challenges so the agency can better support their business growth
- Budget Management (15%):
- Developing and managing project budgets via Synergist, alongside your Account Director, tracking and managing client costs from quotes, PO’s, invoices and timesheets for your projects
- Creating cost estimates/quotes - gathering information to ensure accurate quotes when necessary, from the create, reach and code teams
- Contributing to the monitoring and delivery of client forecasted sales and profitability alongside the teams Account Director via reports and attending pipeline meetings
- Problem Solving (10%):
- Addressing project challenges and finding solutions for both client and agency
- Ensuring smooth project progression by maintaining project momentum, participating in the execution of changes and deviations needed to ensure the project is still delivered on brief, on time and on budget
- Pro-active in learning more about the agency specialisms in order to contribute to client conversations about creative, code and reach
- Quality Assurance (5%):
- Participating in project reviews to understand quality standards that need to be adhered to at all times
- Contributing to ensuring client expectations are met, without over promising or over delivering – knowing when to escalate issues to more senior team members
Your success will be measured by:
- Demonstrable expression of the values: with curiosity, with agility, with a smile
- Adherence to company policies and appropriate use of company software and tools
- Meeting and exceeding your contribution to target objectives set out annually – for agency, department, team and personally
- Scales of competency and how you perform in all areas of your role: basic, capable, accomplished
- Client growth and satisfaction scores
- Team feedback – both locally and across the agency