Welcome to Thornley Groves, a trusted name in property across Manchester.
We are seeking an experienced and dynamic Regional Head of Property Management to lead our property management teams.
The ideal candidate will bring strong leadership, deep knowledge of housing law and compliance, and a proven ability to drive team performance. This is a strategic and hands-on role, requiring excellent client management and a passion for fostering a high-performing, positive work culture.
Key Responsibilities:
- Retain and grow the OME.
- Lead the team and implement proactive management strategies to improve customer satisfaction and enhance landlord and tenant retention.
- Regularly review customer feedback/complaints to identify areas for improvement and implement strategies to address concerns.
- Provide strategic leadership and operational oversight to ensure the team is meeting and exceeding key performance metrics.
- Manage the Compliance & HMO/Licensing Team Leaders.
- Ensure the business is complaint with all compliance & HMO legislation in order to protect the business from associated penalties of non-compliance.
- Spearhead recruitment efforts to attract high-calibre candidates, with a focus on employing experienced hires who bring valuable expertise in property management and compliance.
- Ensure all team members have a deep understanding of HMO, licensing legislation, housing law and associated penalties.
- Maintain up-to-date knowledge of regulatory changes and integrate this into the team’s day-to-day operations.
- Take ownership of final responses to The Property Ombudsman (TPO) complaints
- Ensure that the Heads of Property Management are meeting their objectives and responsibilities, offering the necessary support to drive success.
Key Skills & Qualifications:
- Extensive leadership experience in property management.
- In-depth knowledge of law, compliance, and relevant legislation.
- Proven track record of managing and developing high-performing teams.
- Strong management and communication skills.
- Excellent problem-solving abilities and a proactive mindset.
- ARLA Propertymark qualification (or equivalent) is essential.
- Strong organisational and time-management skills
Join us and experience a workplace that truly values you. Apply today!