A premium casual, multi-site hospitality group is looking for a Reception Manager to take ownership of the guest journey across several high-profile locations. This role sits at the centre of the operation - leading the reservations function, shaping first impressions, and ensuring service starts strong before guests even reach the floor.
The Role:
- Lead and develop reception teams across multiple busy sites
- Take full ownership of reservations, guest enquiries and VIP coordination
- Manage guest flow to support a smooth, consistent service
- Build relationships with regulars and key guests to drive repeat business
- Oversee systems, reporting and booking performance
- Collaborate with senior leadership to continuously improve guest experience
- Step into wider operations when needed during peak periods
The Person:
- Experience in a similar role within a fast-paced environment
- Strong background in high-volume or premium hospitality settings
- Confident using reservation systems such as SevenRooms, OpenTable or similar
- Proven ability to lead, train and retain high-performing teams
- Highly organised with strong attention to detail
- Personable, polished and confident dealing with a range of guests
- Able to stay composed under pressure and make quick, sound decisions
- Professional approach with excellent communication skills