Head of Client Services

Head of Client Services – Social & Creator Partnerships

London | Hybrid

Flexible, DOE

A fast-growing, award-winning social and creator agency is looking for an experienced Head of Client Services to lead its client partnerships team during a major stage of growth.

This is a genuinely exciting opportunity for someone already operating at a senior level within a social-first or influencer agency environment. Our client is looking for someone established, confident and commercially sharp who knows how to build strong relationships, run high-performing accounts and bring structure to a growing team.

You’ll work closely with founders and senior leadership to oversee key client partnerships, strengthen internal processes, and help turn exciting opportunities into long-term retained relationships. This isn’t cold sales or outbound focused — it’s about leading from the front, building trust, and helping shape standout creative and commercial solutions once conversations are already in motion.

What you’ll be doing:

• Leading the client services function across major brand accounts
• Managing and mentoring the account management team
• Acting as the senior point of contact across key partnerships and campaigns
• Supporting pitches, proposals and commercial packaging alongside leadership
• Tightening processes, workflows and delivery standards as the agency scales
• Driving strong client retention, satisfaction and account growth
• Building trusted relationships with senior stakeholders and agency partners

What they’re looking for:

• Currently working at Head of Client Services level (or equivalent) within a social, creator or influencer agency
• 6+ years’ agency experience with a strong account management foundation
• Experience managing teams and overseeing multiple large accounts
• Strong understanding of social-first campaigns, creator marketing and digital culture
• Commercially aware, organised and confident with senior stakeholders
• Someone proactive, calm under pressure and excited by high-growth environments

This is a brilliant opportunity to join a culturally relevant, creatively ambitious agency at a key moment in its growth — with real influence over how the client services function evolves from here.

#beSAVVY