Claims Team Lead

An expanding insurance services business is hiring a Claims Team Lead to support a growing operation focused on consumer warranty, mobile device, and electronics-related claims.

This opportunity would suit either:

• An experienced Claims Team Leader looking for broader responsibility and faster progression

• A senior Claims Handler ready to take the next step into people leadership

The role will involve:

• Leading, mentoring, and developing a team of Claims Handlers

• Monitoring team performance across service, quality, and productivity

• Managing workloads, escalations, and operational priorities

• Conducting quality reviews and supporting continuous improvement

• Working closely with internal stakeholders and insurer partners

• Remaining technically involved with a smaller caseload

Ideal background:

• Experience within gadget, warranty, consumer electronics, mobile device, or similar claims environments

• Strong organisational and decision-making skills

• Comfortable working with KPIs, SLAs, and operational reporting

• Proactive and commercially minded approach

• Previous mentoring, coaching, or leadership exposure is advantageous

• Experience within fast-paced or scaling environments is beneficial

Package includes:

• Competitive salary

• Performance-related bonus structure

• Benefits package including healthcare and pension

• Generous annual leave allowance

• Strong long-term progression opportunities

• Exposure to a modern, technology-driven claims environment

Applicants must have the right to work in the UK or Ireland.

For more information or a confidential discussion, feel free to message me directly.