Deployment Engineer Team Lead
- Contract
- Location: Antrim
- Salary: £16.80 per hour DOE
We are excited to offer the opportunity for Desktop Rollout Engineers to join a dynamic IT Support project across Northern Ireland. This role involves working with a local IT Support organisation to deploy server and switch installations efficiently and effectively, ensuring high standards of technical support and customer service.
Day-to-day of the role:
- Deploy desktop devices multiple sites in Northern Ireland, requiring travel.
- Handle the decommissioning of old hardware and installation of new equipment, including conducting equipment audits.
- Follow installation guidelines meticulously and provide end-user familiarisation with new equipment.
- Maintain excellent customer service standards and ensure adherence by other engineers.
- Implement and adhere to Asset Management processes and procedures.
- Distribute tasks among team members and act as a technical escalation point to resolve installation issues.
- Collaborate with project managers to establish effective shift patterns and ensure smooth operation.
- Work closely with company escalation points to ensure seamless handover of issues and maintain customer satisfaction throughout the rollout process.
Required Skills & Qualifications:
- Profound knowledge of Windows 10/11.
- Skilled in auditing PCs and installing software on replacement systems.
- Strong troubleshooting abilities with the mentioned software.
- Capability to work independently without supervision.
- Excellent customer interaction skills.
- Must have a valid driver's license.
Benefits:
- Competitive hourly rate.
- Opportunity to work on a significant regional project.
- Exposure to diverse technical environments and challenges.
- Supportive team and management.
All candidates must demonstrate a pre-existing right to work in the UK. Documentary proof may be requested at the interview stage.
To apply for the Desktop Rollout Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Skills:
team lead deployment engineer field engineer
WHJS1_NI